Administrator (Call Centre, Customer Service) MEAR54722
Salary £16,000 - £18,000
Our client’s vision is to make a positive difference to the communities they serve.
They do this by improving homes, improving communities and improving lives and their approach is based on the development of outstanding partnerships with employees, clients, tenants, customers, their families and the wider community.
With employees of all ages and walks of life, a job with our client has a rewarding impact on the lives of others and your own life. With offices across the UK, a job with them could be just around the corner.
An exciting opportunity has arisen for a Customer Success Administrator to join their team based from their Customer Success Hub in Rotherham. Working as part of the Group Communications & Customer Success team, you will have a keen interest in communicating with customers, passion for delivering high standards, solving problems and completing general administrative duties.
Within the role, you will ensure that all customer feedback/processes are delivered in line with Company standards ensuring customer satisfaction in an efficient and accurate manner. Candidates for this position will field calls that come into our office whilst delivering all aspects of Office management and leading all general administration. Providing support and coordinating duties as requested by the Customer leads, you will communicate at all levels with branch representatives. The successful Customer Success Administrator will take part and contribute to the office and community engagement activities alongside working with the Senior Management team to deliver projects.
With a good standard of education, you will ideally hold an NVQ level 2 administration qualification as a minimum. Candidates for this role will hold experience in a customer focused/call centre environment with experience of handling queries and complaints. In addition, the successful Customer Success Administrator will possess a knowledge and passion for using social media platforms with experience of using CRM systems. A proficient user of IT, the successful Customer Success Administrator will have experience in using MS Word, PowerPoint and Excel. With the ability to handle multiple tasks in a high volume and fast paced environment you will be able to create and deliver innovative solutions. Moreover, they are looking for an enthusiastic individual with a strong customer focus coupled with ability to motivate and be a key part of their dynamic team.
This role will involve working across Housing, Care and Specialist businesses and may involve some travel to different branches with very occasional overnight stays.
Please refer to the full job description applying
Once you join the family, you'll have online access to a range of voluntary and flexible benefits, including...
Our client and its subsidiaries are Equal Opportunities Employers
This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.