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4 months ago
Blue Octopus
Salary: Competitive Salary
Location: Lewes
Job type: Permanent
Contact: Blue Octopus Team
Category: Call Centre Jobs

Customer Services Assistant - New Enquiries Team MAYO86600
Competitive Salary

Our client provides a comprehensive and personal service to a broad spectrum of local, national and international clients across a range of business law and personal legal services.  Their innovative approach to client service has helped them to win several awards.

An opportunity has arisen for a Client Services Assistant to join their busy New Enquiries Team (NET) based at their modern Lewes office. 

Main duties will include receiving new enquiries from clients via email and telephone, providing estimates to the potential clients and liaising with Legal Advisers on updates and outcomes.  Administratively, this role includes the recording of data of prospective clients, estimates, etc for internal use and assisting with client service initiatives.

An exceptionally high standard of interpersonal and communication skills is vital, especially in the context of client care and relationship building - they are looking for someone who has a positive and friendly manner in dealing with clients, contacts and colleagues.  Excellent listening skills and maintaining confidentiality are key in this role due to the client information-gathering that is carried out.

Experience in objection handling and/or client services is beneficial, along with a high level of attention to detail to maintain accuracy in record keeping and in written communications with others. 

This is a full-time, permanent role.  Working hours will be Monday to Friday, 8.30am to 5:30pm with 1 hour for lunch. 

This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.

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