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about 1 month ago
BMS Performance
Salary: £20000 - £25000.00 per annum + Pension
Location: Coventry
Job type: Permanent
Contact: BMS
Category: Customer Service Jobs

Customer Services Supervisor - Coventry - c£20,000 (rising to £25,000 after 12 months)

  • Brilliant opportunity
  • A company whose products really make a difference
  • Fantastic team and working environment

The company recruiting the Customer Services Supervisor:

The forwarding thinking, technology driven company recruiting a Customer Services Supervisor is a massive selling point of this exciting opportunity. They are team spirited, supportive and collaborative team believing in enjoying going to work and delivering a lifesaving service with their individual contributions. They strive to not just sell products through the retail and trade routes but also to inform the public and make a difference to people's lives. With regular slots on T.V and radio to get their message out, they are leading the way in their industry and innovation making this the place to work in their sector.

  • Company culture; sponsorship, charity events, supporting the community
  • Training and career progression
  • The opportunity to join an innovative and forward-thinking team


The role for Customer Services Supervisor:

Being the focal point of the Customer Services team, you will provide leadership and support to the customer support advisors to deliver excellent service to the customer base. You will ensure the company has the right resource in the right place at the right time and handle escalated queries and incidents from team members. You will take ownership over the customer service procedures, policies and standards whilst identifying training needs within the team.

  • Absence Management
  • Processes
  • Call stats
  • Performance management
  • Data Analysis
  • 1 to 1's - Development plans etc

The requirements for Customer Services Supervisor:

The company are looking for a driven and innovative Customer services supervisor with experience of working as a team leader/manager/supervisor previously.

  • Two years plus experience working in customer services leadership role
  • Personable
  • Professional

The package for Customer Services Supervisor:

  • £20,000 (rising to £25,000 after 12 months)
  • 25 days holiday + stats
  • Pension
  • Great place to work

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