Providing great customer service is not easy! The Customer Services team is the face of the business, the first port of call for customer enquiries, issues & complaints. Help us take our Customer Service team of three, in Luton to the next level by adding stability, structure & a clear plan to the department. We supply to many major retailers & wholesalers in the UK.
BASIC SALARY: £35,000 - £45,000
Access to the full benefits package including:
LOCATION: Luton, Bedfordshire.
COMMUTABLE LOCATIONS: Bedford, St Albans, Hitchin, Stevenage, Hemel Hempstead, Leighton Buzzard, Milton Keynes, Dunstable.
JOB DESCRIPTION: Customer Services Manager
Reporting into the General Manager & supporting the supply-chain department, you’ll be given the autonomy that you’ll need to successfully strategically restructure our Customer Services Department & take our service levels from good to great.
You’ll immediately have 3 direct reports to lead, mentor & develop & we expect the headcount to expand further in 2020. The existing team is small, but with a busy workload. We’re continuing to expand our product offering, launching new product yearly & our SAP system is still not being fully utilised yet.
Your team’s already doing the basics well, (order entry, dealing with issues & enquiries) but there’s no strategy in place for their development. OTIF is currently just another business KPI to us. But you could really do something with that data.
Initially you’ll measure the efficiency of our current customer service department, identify areas for improvements & create a plan to ensure it’s effectively implemented.
You’ll have a seat alongside the senior management team for key decision-making meetings. You’ll run the Customer Services department how you want to run it & identify the KPI’s you’ll need to get us to the next level.
** Do you currently have that autonomy? **
I would expect this role to grow into a Head of or a Director level role. No pressure!!
You’ll need to work effectively with all departments including supply-chain, logistics, sales & quality & externally with all customers.
KEY RESPONSIBILITIES: Customer Services Manager
PERSON SPECIFICATION: Customer Services Manager
Our group has been established nearly 40 years & manufacturer a wide range of FMCG products; supplying Pharmaceutical, Healthcare, & Cosmetics goods directly to retailers, wholesalers & pharmacies. We’re more in our infancy & need to bring in the right calibre to help grow our ambitious company.
It is highly likely you will have worked in any of the following roles and/or markets and worked with the following products and/or services: pharmaceutical, customer services, logistics, distribution, supply-chain, .
INTERESTED? Please click apply. You will receive an acknowledgement of your application.
Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct.
REF: JAC15928, Wallace Hind Selection