Customer Services Executive (Stores & Web) - Luxury Homewares Brand
£22,000 - £25,000 + generous staff discount + progression opportunity
We are an inspirational luxury lifestyle brand. We advise and help our customers to create a stylish home through excellent customer service and advice. Trading both on and offline we currently have an opportunity to manage our small Surrey outlet. Other locations include Bath, Notting Hill, Fulham & Battersea.
The brand is now looking for an experienced Customer Services Executive to manage all customer service communications and processes. This is an exciting opportunity to join the brand at a time of rapid growth and expansion, and to be involved in a very hands-on way, with the broader relaunch project.
Your Roles & Responsibilities:
+ Day to day handling of customer queries via email and phone and online chat.
+ A point of contact for all stores and online with regards to outstanding customer queries.
+ On brand customer communications
+ Liaising with logistics on delivery issues and stock availability.
+ Keeping accurate logs of issues and follow-ups.
+ Regular reporting of customer service statistics.
The Ideal Candidate:
+ Excellent written and verbal communication skills
+ Highly adaptable with brilliant attention to detail
+ Friendly, outgoing and positive personality
+ Self-motivated, detail-oriented and able to prioritise workloads efficiently and effectively
+ Experience implementing or using a contact management system
+ Experience working for a multi-channel retailer
+ Able to deal with different personalities and handle the occasional tricky situation.
What we'll give you in return:
+ £22,000 - £25,000
+ An opportunity to develop in the company
+ A generous staff discount on our entire range
You may have worked in the following capacities:
Retail Customer Services, Online Customer Support Agent, eCommerce Customer Service Advisor, Customer Experience Executive, Customer Services Representative
Interested? Just Apply Below...
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