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8 months ago
Support Services Group (SSG)
Salary: Negotiable
Location: Wellingborough
Job type: Permanent
Contact: Anna Wood-Penn
Category: Customer Service Jobs

The Company

We are recruiting for a Customer Services Collector for our client in Wellingborough. This is for a well-established and prestigious organisation.

The Job

  • Contact customers whose agreements are in arrears primarily by telephone daily
  • Resolve any queries
  • Answer the telephone within 3 rings, respond to emails within 24 hours
  • Ensure the effective processing/scanning of all banking transactions including reconciliation
  • Active involvement with the End of Lease processes (EOL)
  • Send out relevant letters including (not limited to) arrears, default, termination, EOL letters
  • Carry out searches using various reference agencies and update as required
  • Process direct debit instruction and payment files
  • Produce VAT statements and copy documents for individual customers as and when required
  • Open a line of communication with new customers in customer support calls
  • Maintain working relationships with brokers
  • Update the procedures manual as and when required
  • Liaise with external agents and brokers sending relevant files to keep updated
  • Updating and managing databases

The Ideal Candidate

  • Highly numerate with strong accounts/credit control knowledge, this is essential
  • Excellent communication skills/telephone manner
  • The ability to work well under pressure, together with solid negotiation skills is desirable
  • Able to work to deadlines with accuracy and precision, be a good team player and also able to work as an individual unsupervised
  • Able to prioritise tasks and have good time management skills
  • PC literate and knowledge of the Microsoft suite is required

The Package

  • Hours 9.00am-5.00pm 35 hours per week
  • 25 days holiday + bank holidays
  • Auto enrolment into the pension scheme 5% employee 5% employer
  • Employee benefits package
  • Parking onsite

If you think you have the relevant skills and experience for this role, please submit your CV. If you require further information, please contact Anna on.

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