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10 months ago
Resource Management
Salary: Up to £19000 per annum + benefits
Location: Wiltshire
Job type: Permanent
Contact: Resource Management ltd
Category: Call Centre Jobs

Customer Services Consultant

Salary: £19,000 pa + annual bonus + 25 days holiday


Our client is a leading renewable energy business based in Chippenham. Passionate about what they do, they households and businesses access to locally sourced 100% renewable energy.

Due to continued success and growth they have a number of vacancies within their Customer Support division.

You will be jkoining the business az a Specialist Energy Advisor with the purpose of the role being to provide exceptional service and support to their customers through telephony, email and web chat.

Responsibilities include the following:-

  • Answering our customers' queries through telephony, email, and web/digital channels
  • Delivering exceptional customer service ensuring each interaction provides a customer experience that focuses on fulfilling the customer's needs, and builds trust and value with them.
  • Continuously developing your knowledge relating to the energy industry, energy efficiency, and renewables to ensure you can effectively support and develop customer knowledge
  • Proactively owning your development and learning to ensure you remain expert in any new Good Energy propositions and industry developments
  • Identifying opportunities and making recommendations to enable the business to constantly improve its delivery to customers

This is a role that requires a positive, self-motivated, driven person who is passionate about delivering exceptional service through innovative clean energy offerings. You are confident in learning new systems and working with industry changing technologies.

Skills, Qualifications & Experience:

  • Experience within customer services
  • Excellent communication skills both written and verbal
  • Excellent telephone manner
  • Analytical, with a strong ability to problem solve
  • Quick learner with a thirst for knowledge
  • Proactive about building your own knowledge and driving your own development
  • A good team player, sharing and collaborating with others
  • Motivated, positive, confident and personable

Hours: 37.5 per week. Rota between 8am-8pm Mon-Fri + one in four Saturdays 8am-1pm

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