Customer Service Adviser
Our Client is one of the fastest growing Payment Protection Insurance (PPI) & Package Bank Account (PBA) claims management (CMC) companies within the UK.
We are looking for someone to join our team of Claims Handlers to provide brilliant Customer Service to all of our clients. Your role will include handling a variety of queries from our clients throughout the claims process to gathering individual personal circumstances to build the complaint against the financial company/lender.
You’ll work closely with other departments to resolve queries, so building relationships is key.
As with any Claims Handler role you’ll need to be a great listener and communicator, going above and beyond wherever possible – as that’s what excellent Customer Service is all about. We’d love to hear from anyone with a background in Customer Service or Contact Centres that are eager to learn and progress.
Key Responsibilities will include:
Provide exceptional customer service to all our clients
Display great communication skills both verbally and written for internal & external correspondence
To take full ownership for the management of a claim
Reviewing cases on a daily basis
Ensuring that Quality Standards for accuracy and deadlines are met in all cases within the correct SLA’s.
Dealing with ad-hoc correspondence and telephone enquiries (inbound & outbound)
To provide specialist advice to clients on all aspects of Payment Protection Insurance
To focus on meeting and surpassing objectives and targets
Adhering to or exceeding all KPI's
Desirable experience for this role:
Previous experience within a Contact Centre or Credit Control/Collections role
To be self-motivated and target driven
Good knowledge of computers
Excellent communication skills and problem solving abilities
Working towards both individual and team targets
£15k - £20k per annum
20 paid holidays per annum + Bank Holidays
Opportunity to earn extra holiday days each year of service
Full support and training
Good local transport facilities
Regular team & individual incentives
Complimentary tea, coffee & fresh fruit daily
Upbeat and competitive environment
Opportunities to progress
Smart/casual dress code
Shifts between the hours of: Monday - Thursday, 8am - 7pm. Friday, 8am - 5.30pm