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about 1 year ago
Hiring Solutions
Salary band: £15k - £20k
Location: North West, Cheshire, Greater Manchester, Manchester, Altrincham
Job type: Permanent
Contact: Thomas Murphy
Category: Call Centre Jobs, Customer Service Jobs, Sales Administrator Jobs, Telesales Jobs

Customer Service Adviser

Our Client  is one of the fastest growing Payment Protection Insurance (PPI) & Package Bank Account (PBA) claims management (CMC) companies within the UK.


We are looking for someone to join our team of Claims Handlers to provide brilliant Customer Service to all of our clients. Your role will include handling a variety of queries from our clients throughout the claims process to gathering individual personal circumstances to build the complaint against the financial company/lender.


You’ll work closely with other departments to resolve queries, so building relationships is key.

As with any Claims Handler role you’ll need to be a great listener and communicator, going above and beyond wherever possible – as that’s what excellent Customer Service is all about. We’d love to hear from anyone with a background in Customer Service or Contact Centres that are eager to learn and progress.


Key Responsibilities will include:

  • Provide exceptional customer service to all our clients

  • Display great communication skills both verbally and written for internal & external correspondence

  • To take full ownership for the management of a claim

  • Reviewing cases on a daily basis

  • Ensuring that Quality Standards for accuracy and deadlines are met in all cases within the correct SLA’s.

  • Dealing with ad-hoc correspondence and telephone enquiries (inbound & outbound)

  • To provide specialist advice to clients on all aspects of Payment Protection Insurance

  • To focus on meeting and surpassing objectives and targets

  • Adhering to or exceeding all KPI's


Desirable experience for this role:

  • Previous experience within a Contact Centre or Credit Control/Collections role

  • To be self-motivated and target driven

  • Good knowledge of computers

  • Excellent communication skills and problem solving abilities

  • Working towards both individual and team targets


Benefits include:

  • £15k - £20k per annum

  • 20 paid holidays per annum + Bank Holidays

  • Opportunity to earn extra holiday days each year of service

  • Full support and training

  • Good local transport facilities

  • Regular team & individual incentives

  • Complimentary tea, coffee & fresh fruit daily

  • Upbeat and competitive environment

  • Opportunities to progress

  • Smart/casual dress code

Shifts between the hours of: Monday - Thursday, 8am - 7pm. Friday, 8am - 5.30pm

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