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11 months ago
Blue Octopus
Salary: Competitive Salary
Location: Telford
Job type: Permanent
Contact: Blue Octopus
Category: Customer Service Jobs


We are looking for a Customer Service Team Leader to join us in Telford.


Responsible for the UK customer service team, you will take ownership of the efficient interaction with clients on relevant issues and those related to the delivery of goods to increase sales.


Responsible for all customer service processes and responding promptly to issues raised by clients to eliminate any shortcomings, you will lead the local customer service team, ensuring they act in support of the Cedo business strategy and arrange and provide efficient and uninterrupted work with clients related to the processing of orders and delivery of goods.


Controlling resources and utilizing assets to achieve targets, you will make and submit reports in due time, keeping accurate records and documentation.


With a minimum of 3 years’ experience within Customer Service and able to build and maintain effective working relationships, you will have strong Project Management Skills (ability to manage varying tasks and see through to completion) and an understanding of the basics of primary and warehouse accounting.


A team player, you will come from a fast paced environment and advanced English skills, both written and spoken.


Cedo have been market leaders in the consumer household products market for over 50 years. Our history has been one of commitment to supplying our customers with innovative products leading market developments across Europe.


We employ over 2000 people across the globe supplying leading retailers, food service companies and businesses in over 34 countries.


Why Join Cedo Ltd?


We strive to raise the commitment of our employees to encourage them to stay with us. We try to ensure a work-life balance through a wide range of benefits that will suit everyone regardless of their role or location.


We are continually looking to improve how we recognise and reward performance. We also offer many perks and benefits.


This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.


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