Elevation Office Support are working closely with a highly successful International PLC, with the recruitment of a newly created Customer Service Team Leader, to join this successful growing business, based in Grimsby.
This is a fantastic opportunity for an assertive and dynamic individual whom possesses excellent Customer Service experience, ideally within a fast-paced organisation. Elevation Office Support are looking for a candidate with exceptional leadership skills to offer support to team members and provide cover and support in the Managers absence.
The key duties and responsibilities included in this role: * Maintain service standards and retain business by responding promptly to customers' requests for quotes for products and delivery. Liaise with responsible warehouse and gate house to ensure customers' needs are met. * Check and acknowledge all orders. Where applicable enter order details onto suppliers' own systems. * Create accurate documentation so that all shipments can be transported and delivered as soon as possible. * Monitor the status of each shipment throughout the shipment process so that customers can be kept informed. * Complete stock checks to ensure that deliveries are complete and correct. * Arrange stock deliveries from the port to the customer according to customer requirements. * Liaise between the suppliers and customers regarding any complaints or queries. * Keep accurate records so that invoices, reports and statistical information can be produced. Ensure that all accounts are completed for month end. * Be aware of any potential claim for loss/damage and assist the claims department with any potential/auctioned claim. * Procure transport at best prices
Elevation Office Support is a specialist division of Elevation Recruitment focusing on the recruitment of talented Office Support professionals across all levels. If you match the specified criteria and are interested in discussing the position in more detail, we would love to hear from you.