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4 days ago
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Customer Service Sales Coordinator


Recruitment Genius
Salary: £19000 - £22000 per annum
Location: Lancashire
Job type: Permanent
Contact: Recruitment Genius Ltd
Category: Admin Jobs
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This employer is a multi-award winning, vertically integrated company based in Altham, Lancashire. Founded in 2005, the company is one of the fastest growing British manufacturers in the roofing sector offering innovative products of unparalleled quality.

With a forward thinking attitude and solid business strategy, they are making significant investments in production as they strongly believe the future of British Manufacturing relies on quality, availability, reliability and innovation.

Due to expansion, they are seeking a Customer Service & Sales Coordinator to join their team.

The successful applicant will be the first point of contact for all customers (internal and external) with technical queries. To have a dynamic and professional approach with a passion for providing the highest standards of customer support. To maintain and enhance customer relationships and meet operational objectives.

KEY DUTIES
- Strive to achieve performance standards for timeliness and accuracy of orders and invoicing.
- Process all incoming sales orders from customers and sales representatives accurately and efficiently.
- Review back-order data to determine customer service outputs.
- To be able to prioritise your own workload and work under your own initiative.
- Follow the returns process through to refund or exchange.
- Daily contact with customers, resolving issues and handling escalated queries.
- Supporting the delivery process and liaising between logistics, sales and warehouse departments.
- Liaise with couriers and be committed to excellence in all client relationships.
- Adaptable to change and willing to embrace new ideas and processes.
- Able to work in a fast-paced varied environment and be able to work under pressure.
- Assist with technical queries and provide data/cosh sheets were required.

QUALIFICATION AND EXPERIENCE
- Previous experience in a customer service/sales or similar role is desirable but not essential.
- Minimum Grade C or Level 4 in Maths and English or previous experience in a similar role.
- Excellent written and verbal communication skills.
- Strong organisational skills.
- Outstanding interpersonal skills.
- A willingness to learn.
- Excellent level of using Microsoft office packages.

This is a full time role, working hours are 08.45-17.00 Monday-Thursday & 8.45am-15.45 Friday (30 min lunch)

The closing date for this vacancy is 30th September 2021 - However If sufficient applications are received the advert may close earlier than the closing date, so please submit your application at the earliest opportunity.
This employer is a multi-award winning, vertically integrated company based in Altham, Lancashire. Founded in 2005, the company is one of the fastest growing British manufacturers in the roofing sector offering innovative products of unparalleled quality.

With a forward thinking attitude and solid business strategy, they are making significant investments in production as they strongly believe the future of British Manufacturing relies on quality, availability, reliability and innovation.

Due to expansion, they are seeking a Customer Service & Sales Coordinator to join their team.

The successful applicant will be the first point of contact for all customers (internal and external) with technical queries. To have a dynamic and professional approach with a passion for providing the highest standards of customer support. To maintain and enhance customer relationships and meet operational objectives.

KEY DUTIES
- Strive to achieve performance standards for timeliness and accuracy of orders and invoicing.
- Process all incoming sales orders from customers and sales representatives accurately and efficiently.
- Review back-order data to determine customer service outputs.
- To be able to prioritise your own workload and work under your own initiative.
- Follow the returns process through to refund or exchange.
- Daily contact with customers, resolving issues and handling escalated queries.
- Supporting the delivery process and liaising between logistics, sales and warehouse departments.
- Liaise with couriers and be committed to excellence in all client relationships.
- Adaptable to change and willing to embrace new ideas and processes.
- Able to work in a fast-paced varied environment and be able to work under pressure.
- Assist with technical queries and provide data/cosh sheets were required.

QUALIFICATION AND EXPERIENCE
- Previous experience in a customer service/sales or similar role is desirable but not essential.
- Minimum Grade C or Level 4 in Maths and English or previous experience in a similar role.
- Excellent written and verbal communication skills.
- Strong organisational skills.
- Outstanding interpersonal skills.
- A willingness to learn.
- Excellent level of using Microsoft office packages.

This is a full time role, working hours are 08.45-17.00 Monday-Thursday & 8.45am-15.45 Friday (30 min lunch)

The closing date for this vacancy is 30th September 2021 - However If sufficient applications are received the advert may close earlier than the closing date, so please submit your application at the earliest opportunity.

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