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10 months ago
Orange Recruitment
Salary: £25000 pa
Location: High Wycombe, Oxfordshire, Oxford, Henley-on-Thames
Job type: Permanent
Contact: Orange Recruitment
Category: Customer Service Jobs

Customer Service Representatives Required

Our client manufacture luxury garden rooms and premium wooden gazebos. They are looking for high a calibre Customer Service Representative with a proven track record for their UK department.

Daily duties of the Customer Service Representative include:

  • Order processing
  • Liaising with our Financial controller to ensure all customer payments are up to date daily.
  • Inputting enquiries into our CRM and liaising with the sales team
  • Sending out marketing material and dealing with enquiries and anything relating to customer service related issues
  • Providing an exemplary 5 star service to our customers and prospective customers daily
  • Must be articulate, good command of the English language, well spoken and used to dealing with affluent customers at the luxury end of the market
  • Must be able to follow instructions, be a good listener and think on their own feet
  • A team player
  • Dedicated with a proven track record on being employed for one company for a good period of time
  • Proven track record with references on request

Key skill requirements of a Customer Service Representative:

  • Proficient at using Microsoft Office (Excel and Word)
  • Used to work with CRM and CMS
  • Meticulous, detailed and conscientious to ensure all information is accurate and always up to date
  • Must work closely with the accounts department to ensure information is always up to date, accurate and provided to our Financial Controller on request
  • Excellent written and verbal communication skills
  • Well spoken & articulate
  • Must have experience at serving highly affluent and discerning clients and treating this client base with impeccable manners and respect
  • Must be able to multi task and deal with pressure within a fast paced company
  • We are looking for great team players that want to be a part of a successful company with great customer service as a core belief.
  • Able to work off own initiative
  • A great telephone manner always

£25k basic to be reviewed after 12 months

Please apply online and send your current CV / Cover Letter and any further documents supporting your application.

Orange Recruitment is advertising this position on behalf of our client. By clicking apply you accept that your application will be forwarded to only this client in order for them to consider you for the role.

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