We currently have an exciting opportunity for a Customer Service/ B2B Sales professional to join our team in Caerphilly. This role is for a confident and outgoing individual ideally with Customer Service experience in a B2B sales environment. You will gain a comprehensive understanding of the product portfolio with supportive training and development, use your product knowledge and people skills to support customers through the ordering process.
A natural at building and maintaining customer relationships, you will be able to think on your feet to pre-empt any issues that may arise and deal with them in a courteous and professional manner. Ideally, we are looking for applicants from a production/manufacturing background who are adept at dealing with tight deadlines and supporting colleagues in a team environment.
Customer Service Representative / Sales Support
Caerphilly | Competitive Salary + Excellent Company Benefits Package
About the Company:
With over 115,000 customers across 100 countries, we are a leading $10 billion global distributor of speciality consumables, food ingredients and chemicals serving the pharmaceutical, cosmetic and manufacturing industries.
In this varied and challenging role you will need to demonstrate excellent communication skills and have a passion for delivering exceptional customer service by dealing effectively with customer queries, being able to build strong customer relationships, handling customer orders and working as a real team player with all functions of the business.
Customer Service Representative / Sales Support Key Responsibilities and Tasks:
+ Fully appreciate the requirements of our new and existing customers
+ Develop relationships with customer, building customer loyalty and trust
+ Be responsive to new sales opportunities and ensure these are handled efficiently and effectively
+ Provide excellent customer service and develop profitable sales
+ Identify where we can add value to the business by developing additional products and volume
+ Process orders successfully and accurately to meet role KPIs
+ Handle any Customer Complaints in line with company process including investigation and resolution where necessary
+ Record and respond to customer regulatory requirements using our in house systems or liaising with relevant department
+ To expedite orders and manage business through the delivery process
+ Comply with regulatory laws and legislations
We Are Looking For
It is essential that you have drive and determination and are self-motivated enough to ensure that you succeed in the customer service and sales arena. You will be enthusiastic, a quick thinker and you will possess excellent interpersonal and communication skills. You must be numerate and have a reasonable understanding of MS Office packages such as Word and Excel. Highly organised, you will be capable of planning and prioritising your workload efficiently and you will excel when working in a pressured environment. A customer service background and experience of SAP would be desirable.
What we offer in Return:
+ 33 days holiday including bank holidays
+ Generous pension scheme
+ Life insurance option
+ Discounted Childcare vouchers
+ Discounted private healthcare
+ Discounts with 1,000+ retailers
We are a great team of people, a great place to work and offer all the benefits you’d expect from the world’s #1 at what we do. Come and join us in a business with a global focus where your quality can make a real difference!
You may have worked in the following capacities:
Sales Team Assistant, Sales Order Administrator, Chemical Sales Administrator, Sales Account Administrator, Technical Sales Administration Secretary, Sales Admin Assistant, Sales Support Administrator, Sales / Customer Service Administrator, Accounts Administrator, Sales & Finance Administrator.
Interested? Apply here for a fast-track path to the Hiring Manager
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.