Customer Service Representative - Portsmouth - Additional Resources Ltd

View more jobs from Additional Resources Ltd

Description

Customer Service Representative - Portsmouth Based - 14.5k salary - Monday to Friday Company Our Client in the UK was originally established by the owner of the world-famous American Company, based in Minnesota in the northern USA . They are a $600m+ global business and has been trading since 1981 Our client continues to grow, and since opening our UK operation in 2000, they have provided tools and equipment to the UK market, and have already despatched hundreds of thousands of orders to customers across the UK. We stock a huge range of high-quality professional tools and equipment, which we sell directly via our mail order catalogues and from the website Whether you are a mechanic or a master carpenter, our warehouse, full of thousands of tools and equipment, is bound to contain something for you. And because of the low-cost mail order method of business, all products are sold at the best trade prices available. The UK offices are in Portsmouth, Hampshire, where their mail order catalogues are produced and where the sales and customer services teams are based. They hold the vast majority of stock in our huge Distribution Centre in Dumfries, Scotland enabling them to receive, process and dispatch your orders immediately. Person Specification Experience in a busy office environment handling inbound and some outbound calls is essential Positive, motivated and enthusiastic individual who enjoys being part of a team and can show a flexible approach to helping the teams succeed. Resilient personality : able to handle and resolve issues calmly and effectively Able to investigate and make decisions on general customer enquiries within defined area of responsibility Calm, mature attitude. Empathy with our customer base (mainly blue collar) Able to provide technical advice and support to internal and external customers Proficient in the use of Microsoft Office applications Role Profile Handling general inbound after-sales enquiries Advising customers on procedures for returns/refunds/credits in line with company policy Handling technical enquiries from customers on the phone and subsequent investigation Trouble shooting where appropriate in order to assist customers in the use of our products. Processing administrative claims with suppliers and carriers as required Trouble shooting where appropriate in order to assist customers in the use of our product, thereby avoiding unnecessary returns Liaising with vendors regarding technical information and specifications. Ad-hoc administration tasks as required Working hours The successful candidate will work Monday - Friday 9am to 5pm. No weekends or evenings. Package details Basic salary £14.5k 20 days holiday per year + public holidays You must be eligible to live and work in the UK to be considered for this role. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003 Key words : Portsmouth, customer service, complaints, office