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2 months ago
Additional Resources Ltd
Salary: £22000 Per Annum
Location: London
Job type: Permanent
Contact: David
Category: Customer Service Jobs
Customer Service Representative - NW London

Salary: £22,000 p.a.

The Company

An opportunity has arisen with the UK's leading and fast growing vitamin supplement company.
They are looking for a Customer Service Representative to join their growing team with the ability to handle multiple tasks.
The role will involve taking incoming telephone calls and information over the telephone. Answering product and service questions, suggesting information about other products and services. Opening customer accounts by recording account information.

Role Duties Include:

• Acting as the first point of contact for customers and resolving any queries professionally and effectively, or redirecting them appropriately within the organisation and ensure follow up to provide a high level of customer service.
• Ensuring that customer satisfaction is maintained to a high level at all times, dealing efficiently with enquiries, feedback and issues.

Essential Requirements

• You will have excellent written and verbal communications skills
• Be organised, resourceful, flexible and responsive.
• Be empathetic and able to communicate with a variety of people.

While ongoing training will be provided, previous experience in a customer service environment is desirable.

A healthcare or nutritional background is not a requirement, but would be an advantage.

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

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