3 months ago
Customer Service Representative (German & English) - Dusseldorf
Salary: Up to 45.000 EURO per annum
Key words: Sales Executive, Sales, Account Manager, Telesales, New Business, Business Development, Customer Service Adviser, Customer Service Representative, End-to-end Customer Support, English, German, Maximise Revenue
Our client is looking to appoint a Customer Service Representative, based in Dusseldorf. The ideal candidate must be fluent in German and English.
As a Customer Service Representative you will take a key role in generating new business and maximising revenue for the company, working alongside an established team.
This position is responsible for providing customer end-to-end support through-out the order management process for all products and will accomplish all functions associated with sales order management; receipt, verification of terms, pricing and delivery and then entering of the customer purchase order. This also includes customer request to return products.
ESSENTIAL DUTIES AND RESPONSIBILITES:
Interact with customers to provide information regarding orders, products, product availability, pricing and any other customer service related issues.
Communicate effectively across all our client’s functional areas to gather information related to customer orders.
Enter orders into SAGE system and review for accuracy (pricing, payment terms, freight terms, product availability, etc.).
Identify, track and follow sensitive orders upon distributor or supervisor request.
Maintain and update special pricing.
Identify incorrect pricing information in SAGE system.
Maintain customer binders, which include: offers, PO’s, invoices, confirmation of payment, and other relevant communication.
Work closely with the Finance department on payments of, credit limits and delivery holds and initiate collection efforts on past due accounts and research and assist in the resolution of sales invoices discrepancies as they arise.
Maintain and update CS procedures.
Incoming phone calls.
Assist in the direct Germany market approach.
Distribute leads and inquiries to the Sales team.
Drive the resolution of product/service disputes and escalate customer issue when appropriate.
Work with the team to maximize revenue through the order life cycle by providing superior customer satisfaction.
Experience working in sales, telesales and/or customer service.
Must speak German and English fluently.
Strong computer skills and experience with Microsoft Office are also required.
Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.