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8 months ago
JPI Media Publishing Ltd
Salary: £11500 per annum
Location: Leeds
Job type: Permanent
Contact: Siobhan Morgan
Category: Customer Service Jobs
LOCATION: Leeds, West Yorkshire

JOB TITLE: Customer Service Representative

SALARY & BENEFITS:  £11,500 per annum plus excellent benefits package

WORKING HOURS: Part time, flexible betweenMonday–Friday and, 0900-1200 Saturday, to meet business needs. 28 hours per week, over 4 days.
THE COMPANY: Johnston Press are a leading media company within the UK, with brands including The I, The Scotsman, Yorkshire Post, Sheffield Star, and Portsmouth News. Our digital audience is nationwide and we reach over 24m users a month across mobile, desktop and tablet.

THE ROLE: The Customer Service Representative will be working within our Contact Centre based in Leeds, West Yorkshire.  Our aim is to continually offer the best possible service to our customers. The role is varied due to the range of services we offer. We currently deal with direct delivery, postal subscriptions, Photo Sales, Digital Queries and Retailers. We also provide support to other teams across the business.

As part of our team you will be responsible for answering customer queries in a timely and efficient manner, providing a friendly effective service, whilst ensuring accuracy and GDPR compliance. You will take calls from both new and existing customers, solving problems, and retaining readers. Part of your role will also involve making outbound customer service calls to existing customers regarding their subscription or order.

THE CANDIDATE: The ideal Customer Service Representative with have had previous experience in a customer focused environment. You will be an effective team player, but will be confident at working alone. You will have excellent communication skills with a friendly and helpful telephone manner.

Key skills, experience and personal qualities for the Customer Service Representative based in Leeds, West Yorkshire

- Previous customer service / customer support experience
- Proficient IT skills
- GCSE Level C or equivalent in Maths and English
- Confident telephone manner

Does this sound like you?
If the answer is “yes” and you would like to apply, please hit the “Apply Now” button today.

You will be forwarded an online application form to further strengthen your application and we will respond to you in due course. Good luck...

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