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4 months ago
Sentrex Support Services Limited
Salary: up to £23,000
Location: Greater Manchester, Manchester
Job type: Permanent
Contact: Emily
Category: Accountancy Jobs, Admin Jobs, Customer Service Jobs, Data Entry Jobs

Customer Service Representative

Responsibilities

  • Manage schedule of outgoing calls, ensuring regular contact with all clients is maintained
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the correct methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within specified time limits; follow up to ensure resolution
  • Follow communication procedures, guidelines and policies, updating CRM as required
  • Report any issues/non compliance to General Manager

Requirements

  • Proven customer support experience or experience as a client service representative
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication skills
  • Ability to multi-task, prioritize, and manage time effectively

Accounts Support

Responsibilities

  • Sending out invoices to all customers by email using CleanLink Software.
  • Address any invoice queries received from clients, investigate these with the relevant Area Manager and then form a resolution with the client.
  • If any credit notes are required, raise a credit request for authorisation by General Manager.
  • Incorporate within the client service calls any payment issues or late payment trends clients may have, build up a relationship with each client with an aim to improve cashflow.
  • Report back to Finance Manager following being tasked with investigating any overdue debts on a client by client basis.
  • Liaise with Positive Cashflow when required.

 

Requirements

  • Strong Excel skills.
  • Basic accounts knowledge. (not essential – training provided)
  • Able to reconcile invoices and credit notes and maintain a sales ledger. 
  • Able to calculate hourly charges, part month charges for invoices / credit notes.
  • Understanding and communicating calculations effectively.
  • Experience in using Sage 50 accounts (not essential – training provided)

Working hours 9am - 5pm, excellent salary of up to £23k.

Please submit your CV for further consideration. 

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