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12 months ago
A.C. Nielsen Company Ltd
Salary: Pension + Healthcare
Location: Oxford
Job type: Permanent
Contact: A.C. Nielsen Company Ltd
Category: Customer Service Jobs

Nielsen is a global market research company that provides a comprehensive understanding of what consumers Watch and Buy to well-known brands. We're hiring Apprentices, Graduates, proven Customer Service Professionals and analytically minded individuals to join us.

Nielsen Benefits:

  • 25 days holiday rising to 28 with long service
  • The option to buy even more holiday!
  • An opportunity to work with the UKs leading manufacturers
  • A great contributory pension with a highly elite pension provider
  • Fantastic private healthcare package
  • First class training support and development opportunities

The Role

As a Client Service Online Executive (CSO) you will be working as part of a team, who provide support to some of the largest brands and manufacturers in the FMCG environment.

You will be a helpful and professional individual who is able to assist clients with data and software queries. Liaising with other departments and where necessary escalating these queries in order to find a resolution in a timely and accurate manner.

You will manage your priorities and communications via our Customer Relationship Management tool; Salesforce.com

What will I be doing?

  • Providing first line support to clients, which may include:
  • Support with understanding their data
  • Helping to provide data extracts
  • Co-ordinating with internal department
  • Database quality/coding of products
  • Software support
  • Nielsen products support
  • End to end communication with the client (external and internal)
  • Contributing to positive client satisfaction through putting the client at the heart of everything we do
  • Using Salesforce.com to manage queries and communication
  • Troubleshooting queries
  • Manage workload and escalate any issues to relevant team where appropriate

What do I need?

  • A basic understanding of our FMCG industry
  • Ability to communicate with an array of contacts both externally and internally
  • Quickly builds and maintains good relationships with clients (external and internal)
  • A proven customer service background
  • Problem solving- and solutions oriented
  • Attention to detail and accuracy
  • Good organisational and time management skills
  • Capable of working as part of a team in a challenging and demanding environment
  • A passion for technology and learning new systems
  • Strong business English, both verbal and written


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