Elis is an international multi-service provider, offering textile, hygiene and facility services solutions. Present in Europe and Latin America, we are a leader in most of the 28 countries in which we operate, employing 45,000 professionals at 440 production and services centers; this is a great opportunity to join a company that supports their people!
We are looking to appoint a Customer Service Manager (known internally as Service Centre Manager) to join us where you will lead and direct the customer service team to deliver excellent customer care.
Within the role, you will focus on people development, problem prevention and continuous improvement of Customer Service operations. Representing the voice of the customer in the local management team, you will give input to the improvement of operations. Ensuring new orders are installed efficiently and that all call logs raised due to complaints are actioned, you will review activities; develop, propose and, if agreed, implement improvements.
With the ability to listen and influence department team members in order to build an effective working team, you will have a good attention to detail and the ability to analyse data and interpret the information effectively; above all you will have a passion for delivering excellent customer service and will be looking at ways to continuously improve this.
Educated to degree level or equivalent and with previous experience in customer service management, you will have experience of implementing continuous improvement programmes be an excellent communicator and have strong leadership skills.
This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.