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7 days ago
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Customer Service Manager


Additional Resources Ltd
Salary: £33000 - £42500 Per Annum
Location: Coventry
Job type: Permanent
Contact: Emma
Category: Customer Service Jobs
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Customer Service Manager, Nuneaton

Salary £33k, OTE £42500

We have an exciting opportunity to work with the UK's leading car dealership to recruit a passionate Customer Service Manager into their team in Nuneaton. The role will lead the team that is the first point of contact to all customers, therefore a high level of motivation and strong work ethic are paramount.

The Role:

Be the first point of contact for both customers, and potential customers into the business - both face to face and via phone calls.

Lead a team of Service Consultants, by carrying out sales training relating to the benefits on offer to the customer, and constantly monitor their performance against set targets.

Ensure any follow up actions have been confirmed before the client leaves.

Aim for complete customer satisfaction from each visit, ensuring a high level of customer retention, and achieving quality standards.

Adhere to all policies and procedures, and deal with complaints efficiently

Ensure all relevant information and data is checked and updated into the system.

Job Requirements:

Experience within the Service Industry is highly desirable for this role, with a track record of achieving both individual and team targets.

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

Customer Service Manager, Nuneaton

Salary £33k, OTE £42500

We have an exciting opportunity to work with the UK's leading car dealership to recruit a passionate Customer Service Manager into their team in Nuneaton. The role will lead the team that is the first point of contact to all customers, therefore a high level of motivation and strong work ethic are paramount.

The Role:

Be the first point of contact for both customers, and potential customers into the business - both face to face and via phone calls.

Lead a team of Service Consultants, by carrying out sales training relating to the benefits on offer to the customer, and constantly monitor their performance against set targets.

Ensure any follow up actions have been confirmed before the client leaves.

Aim for complete customer satisfaction from each visit, ensuring a high level of customer retention, and achieving quality standards.

Adhere to all policies and procedures, and deal with complaints efficiently

Ensure all relevant information and data is checked and updated into the system.

Job Requirements:

Experience within the Service Industry is highly desirable for this role, with a track record of achieving both individual and team targets.

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.


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