Role:Customer Service Manager
Ginger Recruitment are proud to be partnered with a leading UK manufacturer within the packaging industry, who are looking to add an experienced Customer Service Manager to their team in Preston.
This is a very hands-on role and it will involve the management of a small customer service team and supporting the manufacturing operation with stock control and material management.
Typical duties will include:
-Supervising the Customer Services Representatives ensuring that they fulfil their duties, are fully trained and work within the companys policies and procedures.
-Assisting with customer, credit control queries and internal queries
-Produce and maintain customer service working instructions, documents and procedures.
-Providing support to the sales team on customer issues when required
-Manage finished good stock levels
-Managing old materials and expired ingredients
-Reviewing re-charge possibilities, organising the return of customer owned materials and destruction where required
-Signing off new and amended production specs in a timely manner
-Liaising with production to ensure timeframes are adhered to
The Successful Candidate:
-A strong leader with experience of guiding a team
-Previous experience within manufacturing, familiar with production operations and processes
-Able to work in a fast-paced environment where multi-tasking and attention to detail are critical
Ginger Recruitment is an independent North-West recruitment consultancy, based in Ribchester. Servicing businesses across the Ribble Valley, Lancashire & the UK, we aim to build long-term relationships with clients and candidates to help find the right person for the vacancy. So, if its the next step on the career ladder or a complete career change, Ginger Recruitment can help. We recruit for a variety of businesses across the UK in a variety of sectors, so if you are looking for a new position then give us a call for an informal chat. One of our experienced REC qualified recruitment team can advise you on our current vacancies as well as any other recruitment enquiries you may have.
By submitting your CV to Ginger Recruitment Services Ltd (GRSL), you are consenting to GRSL providing you with recruitment services as an agency defined under the Employment Agencies Act 1973 and authorising GRSL to work seek on your behalf. You are consenting to your CV being forwarded to clients via electronic mail. You are also giving your consent to your personal data being included on a computerised database and its use in order to secure employment.
Unfortunately, due to the high volume of applications we receive per vacancy, we are unable to respond to every candidate personally and so if you have not heard back from us within 14 days, please consider your application unsuccessful.