10 months ago
Elevation Business Support are currently assisting a leading Engineering company with the recruitment of a Customer Service Manager.
This role would suit someone who can demonstrate extensive achievements in leading and motivating a customer service driven team, ensuring the highest service delivery is met. It is essential all applicants are able to demonstrate a minimum of 3 Years + working at a senior level with a sound knowledge and understanding of Customer Service; KPI's; processes and procedures.
The successful candidate will play a pivotal part in supporting the business/management therefore will be: highly organised; methodical; have a good working knowledge of excel with experience working within export and customer services dealing with all relevant correspondence.
You will have experience of working specifically within a Manufacturing Industry, with the ability to pick up extensive technicalities of my client's vast product range.
Elevation Office Support would be keen to speak with candidates with the following skills and experience:
- Staff management; in line with the companies policies / procedures
- Monitoring KPIs; Reviews and Recognising team results and achievements
- Key Account Management
- Liaise directly with the external sales team; maximising sales opportunities, maintaining customer relations
- Develop upon existing relationships and maintain new with obtaining feedback
- Analysing data
- Report production
- Monitoring customer spend and costs
- Reviewing customer behaviours and export marketing; understanding trends and customer spend
The ideal candidate will have:
- Educated to A Level Standard (Export Related Qualifications Desired)
- 2 Year's minimum experience within a similar role
- Excellent communication skills and confident telephone manor
- Strong Excel/MS Office skills with working knowledge of pivot tables advantageous
- Be methodical, hardworking and pay good attention to detail
Elevation Business Support is a specialist division of Elevation Recruitment focusing on Support roles through to Senior Appointments in Yorkshire and surrounding regions. If you match the specified criteria and are interested in discussing the position in more detail, we would love to hear from you.
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