6 months ago
Customer Service Executive/ Training Co-Ordinator - Financial Software - Haddenham, Buckinghamshire
Salary of £15 - £18k (dependent upon skills and experience), plus a generous benefits package.
Commutable from Thame, Aylesbury, High Wycombe, Tring, Bicester, Abingdon, Oxford, Milton Keynes etc.
Our client supplies a market-leading software solution that provides financial advisers with access to comprehensive data and functionality regarding financial products, platforms and funds.
They are also a great place to work - with high levels of employee satisfaction and wellbeing - plus some great reviews on Glassdoor!
To help them achieve significant growth in their user numbers, they are currently looking for someone to join the Customer Success team as a Customer Service Executive/ Training Co-Ordinator.
You will make outbound telephone calls to financial advisers, based on lists of identified customers and prospective customers to achieve weekly targets. You will use those calls to promote the clients software effectively and arrange appointments for members of the sales or training team to call / visit where relevant.
To be considered, you must have previous experience of telephone-based contact with customers : ideally both inbound and outbound calls : plus experience of training other people in new skills. A high level of IT literacy is also essential.
Although you don't need to already have experience within financial services to apply for this role, you do need to be a quick learner who’s prepared to swiftly develop an in-depth knowledge of how the financial advice market operates in the UK and how our software and services support advisers to deliver professional, efficient and compliant advice.
This role offers a salary of £15 - 18k (dependent upon skills and experience), plus a generous benefits package. In return, they can offer an interesting role, supporting a market-leading product, within a flexible and collaborative work environment.
This role is based at their offices in Haddenham, near Aylesbury in Buckinghamshire. They are within easy commuting distance of Thame, Aylesbury, High Wycombe, Tring, Bicester, Abingdon, Oxford etc.
Please apply with your CV and covering letter. Our client requires candidates to complete a short questionnaire as part of the application process. This will be sent back to you once you apply. Candidates must already have full rights to work in the UK.
Key Words: Outbound Telesales, Customer Service Executive, Telesales, Lead Generation, Appointment Maker, Sales, Telephone Sales, Training Coordinator, Telephone Training, Software Training, Financial Software, Customer Support, Telephone Support, 1st line Support, Software Trainer, Trainer, Telephone Trainer, Training, Customer Service, Call centre, Support Adviser, Telephone based Software Training Executive
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Business Regulations 2003.
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