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about 1 month ago
Additional Resources Ltd
Salary: £20000 Per Annum
Location: Rotherham
Job type: Permanent
Contact: Jonathan
Category: Customer Service Jobs
Customer Service Executive - Rotherham, South Yorkshire

Salary: £20k

Our client is an established manufacturing company located in Rotherham who are looking for an experienced Customer Service Executive to join the team. The company has highly skilled and experienced workforce, working towards a common goal of meeting our customer’s requirements with a quality glass products.

Key Responsibilities:

• Processing all customer requests in a timely and accurate manner
• Using CRM system to record all correspondence and information
• Chasing and recording forecast information and liaising with Demand Planning and Resort
• Provide support for Account Manager and deal with all correspondence in their absence
• Ensure all Authorisations to Produce are sent and received according to procedure
• Order entry and liaise with customers on stocks/deliveries/charges and Pro-Forma invoicing
• Maintenance of Price Files
• Prepare small volume quotations and follow up/record feedback
• Participate in Customer visits as appropriate

Requirements

• At least 5 years commercial experience in a similar roll
• Experience of dealing with customers, in a fast paced sales environment.
• Evidence of dealing with customers, in particular with regards to issues/concerns
• Knowledge of computer systems, sales and stock accounting system, word, lotus
• Excellent communication (telephone) and written skills
• Ideally Business qualification - GCSE O-Level/A-Level Business studies/HNC Business
• A relevant business qualification, Level 3 Apprenticeship desirable
• Motivated and professional with a desire to achieve results with a commercial and customer focus

To be considered for this role, please apply with a copy of your updated CV and covering letter.

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003

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