Customer Service Adviser / Customer Service Executive required for a business to business logistics, parcel, pallet and courier company, based in Cannock, Staffordshire, West Midlands.
Job Title: Customer Service Executive / Customer Service Adviser
Full time Customer Service Adviser, (40 hours per week)
Package: 40 hour week, salary £15,932 per annum plus £100 per month attendance bonus, life insurance, pension, 28 days holiday rising to 33 with length of service.
8.30 am to 5.00 pm
with Saturday mornings on a rota – currently one in four, paid as overtime.
Area: Cannock, Staffordshire / West Midlands / Cannock, Walsall, Hednesford, Burntwood, Brownhills, Lichfield
Product: Business to Business Logistics, Parcels, Pallet and Courier Company, providing first class service at all times.
Due to the increasing demands of a growing business, a Customer Service Executive is now required for a business to business logistics, parcels, pallets and courier company responsible for transporting documents, parcels, pallets and other shipments, throughout the UK and internationally.
Key responsibilities for this role will include:
- Customer service duties regarding the collection and delivery of pallets and/or parcels.
- Incoming and outgoing telephone contact with customers and other depots.
- Email contact with customers and other depots.
-Measuring and monitoring parcel and pallet freight.
- Actioning activity based on customer requirements
- Resolving customers’ queries and requests e.g.
- Customer enquiries
- Proof of delivery
- Delivery times
- Up selling of Company products and services
- Managing accounts
- General administrative and report duties
- Performing IT related tasks on reporting, managing systems etc.
Key Skills / Experience:
You will have previous Customer Service experience, great customer communication skills and a professional approach, to ensure customer retention, increases in customer spend and customer satisfaction. You may have previously worked in Customer Services in a large company and are now looking for a role with a more local, Cannock based Company.
You will also be IT minded since a key part of this role does involve measuring and monitoring all parcel and pallet freight.
You must also be:
- Good listener
- Ability to multi task and work on own initiative when required
- Positively assertive
- Commercially aware
- Strong administrative skills
- Good communication and inter-personal skills
- A team player
- Confident and comfortable when speaking to customers on the telephone
- Reliable and trustworthy
- Polite, calm and courteous at all times
- Have an ability to problem solve and seek solutions.
- Proficient and comfortable with IT and software packages and systems
- Previous sales experience or telesales experience would be useful
Customer Services Adviser. 40 hour week, salary £15,932 per annum plus £100 per month attendance bonus, life insurance, pension, 28 days holiday rising to 33 with length of service.
Start date asap.
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If you are interested then forward your CV as a word attachment to Frazer