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about 1 month ago
TSRN
Salary: 16000 - 17000
Location: Lichfield, Rugeley, Stafford, Walsall, Wolverhampton
Job type: Permanent
Contact: Frazer Sneddon
Category: Call Centre Jobs, Customer Service Jobs

Customer Service Adviser / Customer Service Executive required for a business to business logistics, parcel, pallet and courier company, based in Cannock, Staffordshire, West Midlands.

 

Job Title:  Customer Service Executive / Customer Service Adviser

 

Full time Customer Service Adviser, (40 hours per week)

 

Package:    40 hour week, salary £15,932 per annum plus £100 per month attendance bonus, life insurance, pension, 28 days holiday rising to 33 with length of service, employee retail discount scheme. 

Hours;

7.30 am to 4.00 pm

with Saturday mornings on a rota – currently one in three, paid as overtime.

 

Area: Cannock, Staffordshire / West Midlands / Cannock, Walsall, Hednesford, Burntwood, Brownhills, Lichfield

 

Product:   Business to Business Logistics, Parcels, Pallet and Courier Company, providing first class service at all times.

 

Job Description: 

Due to the increasing demands of a growing business, a Customer Service Executive is now required for a business to business logistics, parcels, pallets and courier company responsible for transporting  documents, parcels, pallets and other shipments, throughout the UK and internationally.

 

Key responsibilities for this role will include:

 

- Customer service duties regarding the collection and delivery of pallets and/or parcels.

- Incoming and outgoing telephone contact with customers and other depots.

- Email contact with customers and other depots.

-Measuring and monitoring parcel and pallet freight.

- Actioning activity based on customer requirements

- Resolving customers’ queries and requests e.g.

          - Customer enquiries

          - Proof of delivery

          - Delivery times

          - Collections

          - Pricing

- Up selling of Company products and services

- Managing accounts

- General administrative and report duties

- Performing IT related tasks on reporting, managing systems etc.

 

Key Skills / Experience:

You will have previous Customer Service experience, great customer communication skills and a professional approach, to ensure customer retention, increases in customer spend and customer satisfaction. You may have previously worked in Customer Services in a large company and are now looking for a role with a more local, Cannock based Company.

 

You will also be IT minded since a key part of this role does involve measuring and monitoring all parcel and pallet freight.

 

 You must also be:

 

-            Organised

-            Flexible

-            Good listener

-            Ability to multi task and work on own initiative when required

-            Positively assertive

-            Commercially aware

-            Strong administrative skills

-            Good communication and inter-personal skills

-            A team player

-            Confident and comfortable when speaking to customers on the telephone

-            Reliable and trustworthy

-            Polite, calm and courteous at all times

-            Have an ability to problem solve and seek solutions.

-            Proficient and comfortable with IT and software packages and systems

-            Previous sales experience or telesales experience would be useful

 

Customer Services Adviser.  40 hour week, salary £15,932 per annum plus £100 per month attendance bonus, life insurance, pension, 28 days holiday rising to 33 with length of service, employee retail discount scheme. 

 

Area: Cannock

 

Start date asap.

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