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about 1 year ago
Support Services Group (SSG)
Salary: £20000 Per Annum salary + benefits
Location: Hampshire
Job type: Permanent
Contact: Elisa Bernal-Ales
Category: Customer Service Jobs
Customer Service Co-Ordinator

Reporting directly to the Customer Service Manager, you’ll be a key point of contact for customers; responding to all inbound enquiries to ensure they get the support and help they need.

This is a busy and varied role, involving you in customer service, marketing, product quotations, technical and administrative support, website walk-throughs, product guidance and licensing advice.

You’ll also provide administrative support to the Sales team and occasionally to the CEO and so you’ll need a positive can-do attitude, attention to detail and be a confident communicator.

Your duties will be varied and will include:

• Pre and post sales/technical support to our clients;
• Customer account administration;
• In-bound call and email handling;
• Live chat engagement
• Generating quotations
• Customer enquiry resolution
• New customer account administration
• Client info data entry into CRM
• Collecting visitors and guests from reception
• Preparing meeting rooms and organising refreshments when required

Skills required:

• A high level of accuracy and attention to detail when inputting data and completing tasks;
• Proactive, can do attitude;
• Ability to prioritise tasks;
• IT literate.

If you love talking to customers and already have some experience in administration and customer service : we want to hear from you.

The extensive benefits package includes 25 days holiday and a NEST pension.

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