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about 1 month ago
Elevation Recruitment
Salary: £20000 - £25000 per annum
Location: Immingham
Job type: Permanent
Contact: Emily Raine
Category: Customer Service Jobs
Elevation Office Support are working closely with a highly successful business with the recruitment of a newly created Customer Services advisor to join this successful growing business, based in Immingham.
This is a fantastic opportunity for a self-motivated and dynamic individual whom possesses excellent Customer Service skills, heavily orientated towards familiarising yourself with assigned clients, including key account clients; managing their unique requirements and operating processes.
Elevation Office Support are looking for a candidate with excellent communication skills to be able to deal effectively with key account clients. As well as having the skills and proficiency with Microsoft Office Packages such as Excel and Word. Also, a highly desirable candidate will have high attention to detail and be able to adapt in fast moving environment to achieve results with previous experience in logistics planning.
The key duties and responsibilities included in this role:
* Capture import & export booking/pick up details and instruct operating branches that deliveries are awaiting processing
* Liaise with other offices to ensure smooth operation of client bookings
* Liaise with transport & delivery to ensure operations are carried out to required standard
* Provide immediate response / feedback to customer queries
* Monitor shipments and provide updates to clients as requested
* Monitor service and service metrics, including EDI transmissions, and investigate service issues proactively, working with the appropriate teams to implement solutions and communicate them to the client
* Complete regularly scheduled reports
* Enter data into client operating or visibility systems
Elevation Office Support is a specialist division of Elevation Recruitment focusing on the recruitment of talented Office Support professionals across all levels. If you match the specified criteria and are interested in discussing the position in more detail, we would love to hear from you.
Please visit our website at javascript:void(0); for more information on:
- Administrative Recruitment
- Office Support Jobs or Office Support Recruitment

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