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6 months ago
Lowell Group
Salary: Negotiable
Location: Leeds
Job type: Permanent
Contact: Anete Klavina
Category: Call Centre Jobs

Do you care about customers and have the ability to build a rapport? Have you got previous call centre/retail/sales or any other customer service role experience? Do you want to work in the Leeds area? Then join Lowell!

We're now looking for a Customer Service Associate to join our growing Collections department working in a warm and friendly environment.

The start date is 14th of May. Working hours will be between 8am and 8pm, mixture of earlies and lates including rotational Saturday shift 8am-2pm, accumulating total of 37,5 hours per week.

At Lowell we work with our customers to improve their financial well-being. We take the time to get to know each customer and better understand their individual circumstances, working out the best payment plan for them. Our personal approach is why we've been awarded an Exceptional 3 star rating by Investor in Customer for the last two years and why we're one of the UK's leading debt management companies.

We are looking for someone with the right attitude, friendly personality who can hold a sensitive conversation with a customer and build trust. The ideal candidate will be self-organised and objective driven team player with ability to emphasise and go an extra mile for the customer. Good spoken and written English and excellent telephone manner is required. Previous call centre experience is desirable but not essential.

Your main responsibilities will be:

  • Talking to our customers to understand their financial situation and set up affordable payment plans
  • Delivering outstanding customer service within Treating Customer Fairly behaviours
  • Working within clear guidelines to maximise KPI's across quality, productivity, efficiency and collections effectiveness

BENEFITS:

  • Starting salary of £18,916 progressing to £20,755 after 6 months' probation period
  • Bonus scheme
  • Clear progression opportunities
  • 3% flexible benefits - including cycle to work, critical illness, dental insurance, childcare vouchers, travel insurance, dining club, retail discounts and the option to buy up to one week's worth of holiday subject to start date
  • 4 weeks training programme
  • Free shuttle bus from Leeds City Centre
  • Subsidised on-site restaurant
  • Free on-site gym
  • Contributory pension

If this sounds like the role for you, and you're eligible to work in the UK we'd love to hear from you!

Apply TODAY!

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