Do you care about customers and have the ability to build a rapport? Have you got previous call centre/retail/sales or any other customer service role experience? Do you want to work in the Leeds area? Then join Lowell!
We're now looking for a Customer Service Associate to join our growing Collections department working in a warm and friendly environment.
The start date would be as soon as the pre-employment checks are completed.
Working hours will be between 8am and 8pm, mixture of earlies and lates including rotational Saturday shift 8am-2pm, accumulating total of 37,5 hours per week.
At Lowell we work with our customers to improve their financial well-being. We take the time to get to know each customer and better understand their individual circumstances, working out the best payment plan for them. Our personal approach is why we've been awarded an Exceptional 3 star rating by Investor in Customer for the last two years and why we're one of the UK's leading debt management companies.
We are looking for someone with the right attitude, friendly personality who can hold a sensitive conversation with a customer and build trust. The ideal candidate will be self-organised and objective driven team player with ability to emphasise and go an extra mile for the customer. Good spoken and written English and excellent telephone manner is required. Previous call centre experience is desirable but not essential.
Your main responsibilities will be:
If this sounds like the role for you, and you're eligible to work in the UK we'd love to hear from you!