Customer Service Associate - networx

Description

Customer Service Associate / Customer Service Advisor / Customer Service Representative / Call Centre / Contact Centre

Reading

£24,000  - £26,000

Our client is a British bank and their service is founded on real market expertise and empathy with their customers' needs. In short, they aim to be different from other banks, reliable and easy to do business with, offering straight forward products, combined with great value and service to UK consumers and small and medium size businesses.

It's exciting times for our client and it is a great place to be. Due to continued growth and market recognition it's now time to increase their team. To join them it is essential that your attitude fits their ethos. They want positive people who will go the extra mile and who are proactive and flexible in their approach. They have ambitious growth plans and are looking for people to grow with them and who would like to help them shape their culture and the way things are done here. 

Like a challenge? Yes. Thrive on pace? Yes. Dedicated to team working to deliver a customer experience that is second to none? Yes. Looking for role which isn't typical 9-5? Yes. Then this is where you should be. 

As a Customer Service Associate in Asset Finance you will be the first person that their customers encounter - first impressions really matter. Successful candidates will therefore have, excellent relationship building capabilities, gravitas to discuss customer accounts knowledgeably and the passion, motivation and drive to really engage with people. Positive customer interaction is key every step of the way.  

A typical day will be:-

• Inbound to assist customers with their accounts
• Achieving the highest level of customer satisfaction through the concept of one call resolution

The essential skills you will need are:-

• Previous inbound customer service experience
• Excellent verbal, written, and telephone communication skills
• Ability to perform in a fast-paced environment and adapt to change
• Demonstrated problem solving, decision-making, and time management skills

Our client strives to create enthusiastic teams with the self motivation and drive to always deliver. It is their aim to be different and work with their customers to really establish what works for them. Previous experience in financial services is not essential.

IMPORTANT NOTE - PLEASE READ:

After forwarding your CV for this position, you will receive an email from networx that requires action in order for us to submit your details.