6 months ago
House Manager / Customer Service
Devonshire Grange, Roundhay, Leeds, West Yorkshire
About Our Client
Our client is the UK’s leading retirement housebuilder with a 70% share of the owner-occupied retirement housing market.
Since 1977, the company has sold more than 51,000 apartments in more than 1,100 different locations. They currently have over 100 developments under construction or for sale in the UK and are proud to be the only UK housebuilder, of any size or type, to have been awarded the NHBC’s Five Star rating for customer satisfaction for twelve years running.
Their Management Services manage all retirement developments built by our client. Their focus is to 'enhance the quality of people’s lives in retirement' by providing the best possible 'lifestyle' and estate management services.
At the very heart of this success is the people's desire to enrich the lives of our customers. They have fantastic people who care about the work they do and are proud to work for our client, and this is where you come in.
About the Role
Our client is seeking a passionate and customer centric House Manager to work at Devonshire Grange in Roundhay, Leeds, West Yorkshire. They are looking for a special kind of person to exemplify the high-quality customer standards that they are renowned for, and who can deliver high quality standards to Homeowners so they get the most from their retirement.
Some of the duties within this role include:
• Helping Homeowners settle into their new home.
• Providing a professional front of house service and welcome all visitors in a friendly manner.
• Being available to all Homeowners to offer help, support and advice as necessary.
• Facilitating social interaction and helping Homeowners to enjoy their lives in retirement.
• Promoting good communications between the Homeowners and their families, and our partners and suppliers who provide support and other services.
• Managing the development - gardens and grounds - in an efficient and effective manner such that a safe, secure, well maintained and pleasant environment is provided for our Homeowners.
• Dealing with emergency situations as they arise in a professional way.
• Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.
The successful candidate will have the following key competencies:
• Excellent customer service and communication skills with a real “can do” attitude.
• A professional approach with high quality standards.
• To be reliable and flexible to deal with out of hour’s calls and emergencies on the development.
• Be resilient and can problem solve effectively.
Customer service experience, ideally in a similar environment, is essential in this role as is having an awareness of basic Health and Safety. Experience and familiarity with computer systems and programmes such as Microsoft Windows is also required.
Salary and Hours of Work
£15,302.73 for 30 hours per week, Monday to Friday.
In addition to an attractive salary benefits include Group Personal Pension, Life Assurance and Medical Screening.
Sunday 22 July 2018
How to Apply
Please click the apply button to be redirected to our clients website.