Here at Fresh Property Group, we are now looking for a Customer Service Assistant to join us at Spring Mews, Vauxhall, London.
Keeping exceptional customer service at the forefront of your mind, you will provide a responsive reception service and be the first point of contact for tenants and prospective tenants. Based at the front desk, you will deal with customer enquiries by social networks, email, telephone and in person and undertake viewings, giving appropriate advice to potential tenants when required. The Customer Service Assistant will also receive and process payments, monitor and chase rent arrears and undertake inspections of the student flats and rooms, assessing condition for any re-charges.
A large part of the role will be to create, plan and run a monthly social events calendar for our students, focusing on a variety of events that can be participated by all age groups and nationalities. You will also be responsible for the daily running of the site’s social media accounts, posting engaging content on Instagram, Twitter and Facebook.
We’re looking for a creative individual who enjoys working in a customer focused environment. With good administration skills and a meticulous eye for detail, you will enjoy running social events, be competent using social media and have experience using Microsoft Office, particularly Outlook.
Part of The Watkins Jones Group, Fresh Property Group is a leading third-party manager of purpose-built residential accommodation. We work with developers, investors and universities to turn great buildings into great places to live.
Why Join Us?
In return for your hard work and dedication, we can offer you some extensive benefits which include; 25 days annual leave plus bank holidays (increasing to 28 days with service), death in service benefit, season ticket loan, cycle to work scheme and perkbox.
This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.