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17 days ago
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Customer Service Assistant


Morson International
Salary: Negotiable
Location: Basingstoke
Job type: Contract
Contact: Mica Butland
Category: Customer Service Jobs
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Service and maintain high levels of customer satisfaction to ensure that they receive the correct goods on the right date at the agreed price.

Main Responsibilities:-
- By using SAP system, Sales & Customer tools ensure that customer demands and requirements are achieved.
- Keep all customers informed of the progress of their orders and ensure that they are notified of any possible delays. Re-act to customer queries in timely manner.
- Provide customers with information requested by them about pricing, stock and orders.
- Support team members and management
- Work closely with KAM, PSM's & directly with customers to understand fully the customer's internal processes and any special requirements they may have. Ensure that internal processes are adapted where necessary.
- Communication with carriers , shipping agents to rectify delivery issues.
- Pro-actively work with ISC to ensure stock out situation are limited
- Undergo Pro-active communications with order management team to establish possible negative status in regards to stock allocations. Re-act accordingly.
- Arrange periodic customer facing meetings.
- Use personal judgment and initiative to develop effective and constructive solutions to challenges. Strive for continuous improvement.
- To be aware of all incoming calls, both UK and Export and to assist where required
- Maintain strong relations with customers to ensure that the company remains as the preferred supplier.

Service and maintain high levels of customer satisfaction to ensure that they receive the correct goods on the right date at the agreed price.

Main Responsibilities:-
- By using SAP system, Sales & Customer tools ensure that customer demands and requirements are achieved.
- Keep all customers informed of the progress of their orders and ensure that they are notified of any possible delays. Re-act to customer queries in timely manner.
- Provide customers with information requested by them about pricing, stock and orders.
- Support team members and management
- Work closely with KAM, PSM's & directly with customers to understand fully the customer's internal processes and any special requirements they may have. Ensure that internal processes are adapted where necessary.
- Communication with carriers , shipping agents to rectify delivery issues.
- Pro-actively work with ISC to ensure stock out situation are limited
- Undergo Pro-active communications with order management team to establish possible negative status in regards to stock allocations. Re-act accordingly.
- Arrange periodic customer facing meetings.
- Use personal judgment and initiative to develop effective and constructive solutions to challenges. Strive for continuous improvement.
- To be aware of all incoming calls, both UK and Export and to assist where required
- Maintain strong relations with customers to ensure that the company remains as the preferred supplier.


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