Customer Service Agent - Online Retail
£8.67 Per Hour + Perkbox + Pension + Company Discount Scheme + Bonus Scheme
Ready to join one of the most exciting and fastest-growing brands in the UK? If you are friendly, bubbly and thrive on delivering excellent customer service we want to hear from you!
We are officially one of the UK’s fastest growing companies. Not only did we rank number 34 in the recent Sunday Times Fast Track league table, but we also placed as the 6th fastest growing online retailer in the UK.
Despite such success, we are just at the start of our journey. With 13 European websites and counting, plus expansion into the USA, China and beyond; we have ambitions to become the No.1 online sports nutrition brand in Europe – and ultimately the world.
We need your help to do this…
We are looking for an enthusiastic and dedicated customer service agent to join us on our mission to provide our customers with a personal and friendly service every time.
You will be working in a vibrant and lively environment where we proudly provide continuous support. This is a fantastic opportunity to work in an international team all working towards the same end goal – exceptional customer service to be proud of.
We are currently looking for a UK agent based in our head office in Colchester, Essex. If you want to be part of our journey and take the brand from strength to strength – apply now!
What your role will involve:
Reporting to the Customer Service Manager, your day to day duties to include but not be limited to:
+ Leading by example in terms of service given and attitude to work
+ Assisting in the training of new and existing staff
+ Answering calls and emails from customers
+ Handling live chat and Facebook messenger
+ Processing replacement orders for customers
+ Being a customer and product champion
+ Encouraging those around you to deliver fantastic service
The ideal candidates for this role will:
+ Have great customer service and communication skills
+ Demonstrate flexibility
+ Be a process champion
+ Have the ability to encourage junior members of the team
+ Have the ability to be approachable and have a can-do attitude
Location: Colchester, Essex, CO4
Hours: Various start times between 8am-10pm - Shift 7.5 Hours.
+ Annual Company Bonus Scheme
+ Salary progression with experience and training
+ Company discount scheme
+ Perk Box subscription with reduced price gym memberships, cinema tickets and free mobile phone insurance
+ Casual dress code
You may have worked in the following capacities:
Multilingual Customer Advisor, eCommerce Customer Agents, Online Retail Customer Agent, Customer Support Agent, Customer Service Representative, Online Chat Agent, Customer Experience Representative, eCom Customer Service.
Interested? Apply here for a fast-track path to the hiring manager
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.