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9 days ago
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Customer Service Advisors - B2B - Remote Based


Recruitment Genius
Salary: £23000 - £30000 per annum
Location: Leicester
Job type: Permanent
Contact: Recruitment Genius Ltd
Category: Customer Service Jobs
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Are we a perfect company? Of course not - who is? Plus, would you be reading about our need for two additional professional B2B Customer Service Advisors if we were?

Maybe not, BUT on the route to perfection we do already have a UK manufacturing business with first class products in our sector, a reputation stretching back 40+ years, brands that are well known and respected for quality and innovation (even if you don't know them yet - don't worry, we are not expecting you to right now) and a large loyal customer base, where demand is rising dramatically.

Our customers like us, but do they love us? That is where your skills, attitude and professionalism come in, especially if we are sometimes coping with factors outside our control, such as the well publicised global shortage of some raw materials.

These new posts are remote home office based but employed salaried roles (we will give you full support and training) although it would probably help you to make occasionally visits during the year to our UK plants.

More details on the role:

- A Customer Service and Order Input role in a busy, fast paced manufacturing environment.
- Inputting orders into AX and liaising with customers and internal teams as required.
- Always ensuring the highest level of customer service is provided whatever the situation.
- Upselling additional products from within the group portfolio to our existing customers as and when appropriate.
- Maximising transport efficiency, and informing customers of lead times, updating them effectively in the case of any issues or delays, and organising delivery schedules.

What are we looking for in you in return?

- We need your proven ability to build and maintain excellent customer relations and manage high levels of customer interaction. Communications are key: of course email etc has it's place but speaking to real people, real customers is crucial

- Excellent IT skills and the confidence to learn new IT systems and adapt current processes.

If this is you and you also value the opportunity of remote working, come and help us on the journey to greater excellence in what we do.
Are we a perfect company? Of course not - who is? Plus, would you be reading about our need for two additional professional B2B Customer Service Advisors if we were?

Maybe not, BUT on the route to perfection we do already have a UK manufacturing business with first class products in our sector, a reputation stretching back 40+ years, brands that are well known and respected for quality and innovation (even if you don't know them yet - don't worry, we are not expecting you to right now) and a large loyal customer base, where demand is rising dramatically.

Our customers like us, but do they love us? That is where your skills, attitude and professionalism come in, especially if we are sometimes coping with factors outside our control, such as the well publicised global shortage of some raw materials.

These new posts are remote home office based but employed salaried roles (we will give you full support and training) although it would probably help you to make occasionally visits during the year to our UK plants.

More details on the role:

- A Customer Service and Order Input role in a busy, fast paced manufacturing environment.
- Inputting orders into AX and liaising with customers and internal teams as required.
- Always ensuring the highest level of customer service is provided whatever the situation.
- Upselling additional products from within the group portfolio to our existing customers as and when appropriate.
- Maximising transport efficiency, and informing customers of lead times, updating them effectively in the case of any issues or delays, and organising delivery schedules.

What are we looking for in you in return?

- We need your proven ability to build and maintain excellent customer relations and manage high levels of customer interaction. Communications are key: of course email etc has it's place but speaking to real people, real customers is crucial

- Excellent IT skills and the confidence to learn new IT systems and adapt current processes.

If this is you and you also value the opportunity of remote working, come and help us on the journey to greater excellence in what we do.

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