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18 days ago
Blue Octopus
Salary: Salary £19,000 pro-rata
Location: Colchester
Job type: Contract
Contact: Blue Octopus Team
Category: Call Centre Jobs, Customer Service Jobs

Customer Service Advisor Opportunities BLUC56870
Colchester, Essex
Salary £19,000 pro-rata

Our client is a vibrant, growing housing association specialising in enabling independent living.

As a major builder, they provide a range of new homes of all types of tenure to meet the needs of current and future customers in Essex, Suffolk and beyond. Their values of Pride, Team Spirit and Taking Personal Responsibility are important to them as they reflect their culture, ethos and are an integral part of the services they deliver.

They are currently looking for 2 Customer Service Advisors to join them on a full and part time basis: Full time – 7 month fixed term contract, part time (16 hours per week) on a 6 month fixed term contract.

Within the role you will support the Customer Services team in the delivery of a high quality, customer-focused housing service. Providing a professional and friendly customer-focused front-line service to customer enquiries, you will deal with issues such as rent accounts, tenancy enquiries, complaints, repairs and transfer / waiting list enquiries.

As the successful candidate you will have GCSE-level (or equivalent) qualifications and previous experience of providing a front-facing customer service. With experience of working in a busy environment and managing a number of conflicting priorities, you will be able to work on your own initiative and with a team, ensuring that the aims and objectives of the business are met.

Knowledge of housing or repairs is desirable but not essential.

This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.

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