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about 1 year ago
Performance Resourcing
Salary: £18000 - £20000 per annum + negotiable depending o
Location: West Sussex, Horsham
Job type: Temporary
Contact: David Scarfe
Category: Customer Service Jobs

We are looking for a full time temporary Customer Service Advisor for an Accident Repair Centre based in Horsham to cover maternity leave.

Our Client
The company we represent has leading facilities that offer excellent working conditions within the Accident Repair Industry. Our client is passionate about delivering quality repairs and achieving first class customer satisfaction.

Job Description
As a Customer Service Advisor you will be the first point of contact from the initial notification of repair through to the final handover of the vehicle back to the customer on completion. Throughout that time you will keep the customer, and work providers, updated on the repair progress.

The Successful Applicant
Will have experience of:

  • Liaising with customers in person and on the telephone.
  • Liaising with Insurance companies and updating on-line systems.
  • Booking customers for estimates and repairs.
  • Arranging collection and delivery of customer vehicles and courtesy cars.
  • Checking vehicles in and out, and using check lists and video recordings when required.
  • Producing the required paperwork for signature by the customer.
  • Processing payments for customer policy excess and VAT, where applicable.

Your commitment to delivering a great customer experience and maintaining a good working relationship with the team and suppliers is important in this role.

The basic salary is £18,000 - £20,000, negotiable depending on experience.
Hours: Pattern as follows
Week 1 - 8.00am - 5.30pm Monday - Friday
Week 2 - 8.00am - 4.30pm Monday - Friday, plus 8.30am - 11.30am Saturday morning

Contact us today
This is a full time temporary position for the duration of UP TO 12 months to cover Maternity Leave.

If you have the skills and experience we are looking for and are within travelling distance of Horsham, we would welcome your application.

If we have not responded to your application within 7 working days please assume that on this occasion your application has not been successful.
Candidates must be eligible to work in the UK without restriction.

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