3 months ago
Customer Service Advisor - Mansfield, Nottinghamshire
Salary £18000 - £19000 Depending On Experience
Key Words - Customer Service, Sales Administration, Account Management.
Our client is a leading automotive parts manufacturer with an enviable reputation for quality, professional skills and service and the approachable and realistic manner with which it delivers them.
Due to an increase in client demands our client is looking to invest in future talent of the business and appoint further Customer Service Advisors.
Main Purpose of Job: -
Business and customer relationship development.
Support in new business development in UK and Europe.
Provide full support to the sales team.
Product and material research & development, including sourcing in a quality-compliant way.
Key tasks: -
Develop, encourage and establish solid business relationships with customers, including developing and maintaining contacts where necessary.
Provide a fast and accurate response to customer queries regarding product range, quotes, prices order status, stock availability, lead times, deliveries and discrepancies.
Prepare quotes and product information following customers’ requirements.
Process sample requests and monitor sample quality, safe packaging and despatch.
Create and monitor easy-access customer files including respective company information files, quotes, orders and samples.
Follow up any enquiries in order to encourage development of business relationships including potential business figures and collate information as and when requested by the Customer Service/Project Manager.
Create and regularly update customer database designed to be used by Sales Department.
Prepare company and product information, brochures and samples when necessary.
Support the Customer Service/Project Manager in developing new business contacts.
Assist the Sales Representatives as and when required.
Ensure effective running of Company Sales Systems and Procedures including SAP and bespoke internal procedures.
Other Duties: -
Assist in general sales administration as and when required.
Treat all information to do with the company as confidential.
Comply with Quality procedures at all times
Comply with Health and Safety procedures at all times
Skills and Qualifications: -
Experience within similar commercial environment.
Automotive experience would be advantageous, but not necessary
Pro-active, approachable and outgoing attitude.
Good attention to detail and accuracy.
Good level of typing, spelling and good level of maths.
Good knowledge and experience of Excel and Word, letter/fax layouts and wording.
8am to 5pm Monday to Thursday : Friday 8am to 2:30pm
24 Days holiday per year + Stats.
Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies Business Regulations 2003