3 months ago
Customer Service Advisor - Kingston-Upon-Thames
Temp to perm contract
My client is an established housing Association based in Surrey. They manage over 7000 houses in their local authority areas.
My client is now seeking a Customer Service Advisor to join them on a temporary basis initially for a 3 month contract with the potential for the role to become permanent.
You will be working in the contact centre where the is aim to resolve queries during the first contact, so taking personal ownership and responsibility is a given.
This means having excellent listening and communication skills and being methodical in your actions so that colleagues and contractors are clear on what is required.
You will also track progress through the customer relationship management system.
Diagnosing and raising routine repairs
Giving helpful and timely advice and assistance to tenants about their rent accounts and benefit
Responding to enquiries from customers through a variety of communication channels (Email, Telephone, Office visits etc) with empathy and professionalism, aiming to provide resolution on every occasion
Keeping IT systems up to date
Making outbound calls to monitor customer satisfaction
You must be a team player. You are able to communicate effectively, multi-task and demonstrate organisation and time management skills to prioritise your work load. You must be committed to meeting deadlines, key performance indicators and maintaining excellent customer service. An understanding of repairs services and housing management would be an advantage.
In return you will get
24 days annual leave per annum pro-rata increasing up to 28 days linked to service, plus bank holidays and 1.5 complimentary days off
Benefits such as Car Leasing Scheme, Cycle Scheme, opportunity to purchase additional annual leave, discounted gym membership
Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
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