Customer Service Advisor - Inbound – No evenings or weekends! BLUS85775
12 Fixed term contract
£18,500 plus excellent benefits package
Not a typical contact centre! £18,500 plus excellent benefits package. We’re looking for passionate people who understand the importance of putting customers first who want to be a part of a team and business who take pride in providing real help to real people.
Our Customer Service team has an important role to play in making sure an exceptional customer experience is delivered. They provide support and assistance to our customers through handling inbound calls. They process new business telephone applications and take customer debit card payments. In addition, they transfer all customers in arrears or new customers to the relevant Managers in our field network.
Everyone who joins our Customer Service team is focused on good customer outcomes – decisions that are 'right' for our customers and are guided by our core principle of putting customers at the heart of everything they do. If you’re looking for great platform to advance your career and an opportunity to join a close knit and personable team, then look no further! Our Customer Service team work closely with other Customer Support teams, within a friendly open plan office, almost like a family!
Benefits of joining us
In exchange, we offer Monday to Friday hours (no weekend working!), a trusted working environment, competitive starting salary £18,500, great training programme, good level of work-life balance, career development opportunities to help you grow and great incentives such as life assurance, long service awards, health cash plan, company share scheme, pension up to 7 % matching contribution; 25 days holiday, discounted gym membership, regular incentives and more…But more importantly you will be part of a dynamic team who genuinely believe in putting customers first!
Key responsibilities as our Customer Service Advisor
As a Customer Service Advisor you’ll answer a range of customer queries from both internal and external customers, take payments, manage loan applications, maintain customer records, and proactively manage issues, as well as support the team by sharing improvement ideas and assisting with Quality Assurance checks.
We want you to feel at home from the minute you join us - you’ll be fully supported with on the job training and one on one support from a delegated team member.
What we’re looking for in our Customer Service Advisor
We’re looking for people with an excellent telephone manner, who enjoy delivering first class customer service. We’re interested in hearing from candidates with;
· Experience gained within a contact centre environment
· Excellent customer service and rapport building skills
· Understanding the importance of putting customers first
This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.