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23 days ago
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Customer Service Advisor


Recruitment Genius
Salary: Up to £18000 per annum
Location: Leeds
Job type: Permanent
Contact: Recruitment Genius Ltd
Category: Customer Service Jobs
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Launched in 2016, a leading boxed mattress retailer based in Leeds, West Yorkshire. As a modern organisation, customers are at the core of the business and drive the company's success, which is why they pride themselves in exceptional customer service.

Their key focus is to find the best team that can fit their company ethos and culture to not only live up to their mission 'Sleep Made Simple', but to offer a friendly face too. That's why they are now looking for another team member to join their customer services department and actively support customers throughout their journey.

As a Customer Service Agent, your primary tasks will include:
- Speaking to customers via phone, email or online chat to discuss product and order queries
- Communicating with third parties, namely their couriers, to resolve queries relating to shipping and delivery
- Effectively represent the brand via an understanding of the company's core values and product details
- Keeping up to date with competitor products to effectively advise customers about their purchase
- Working within a team to cover all aspects of customer service

Desired skills:
- 2 years customer service (any field)
- 1 year working with phone, email and online chat support
- Ability to cope in a busy environment
- Manage workload effectively and multitask
- Ability to use Microsoft Office or similar
- Good spoken and written English
- Be reliable and dedicated

Benefits include:
- Initial salary will be £18,000 pro rata
- Work in a welcoming and friendly environment
- Work from offices that are sustainable

Based at their head office in Leeds, you will be required to work full time hours with availability of day time, evening and weekend shifts. Once the initial stage of training has been completed, there will be a possibility of working more standard hours.
Launched in 2016, a leading boxed mattress retailer based in Leeds, West Yorkshire. As a modern organisation, customers are at the core of the business and drive the company's success, which is why they pride themselves in exceptional customer service.

Their key focus is to find the best team that can fit their company ethos and culture to not only live up to their mission 'Sleep Made Simple', but to offer a friendly face too. That's why they are now looking for another team member to join their customer services department and actively support customers throughout their journey.

As a Customer Service Agent, your primary tasks will include:
- Speaking to customers via phone, email or online chat to discuss product and order queries
- Communicating with third parties, namely their couriers, to resolve queries relating to shipping and delivery
- Effectively represent the brand via an understanding of the company's core values and product details
- Keeping up to date with competitor products to effectively advise customers about their purchase
- Working within a team to cover all aspects of customer service

Desired skills:
- 2 years customer service (any field)
- 1 year working with phone, email and online chat support
- Ability to cope in a busy environment
- Manage workload effectively and multitask
- Ability to use Microsoft Office or similar
- Good spoken and written English
- Be reliable and dedicated

Benefits include:
- Initial salary will be £18,000 pro rata
- Work in a welcoming and friendly environment
- Work from offices that are sustainable

Based at their head office in Leeds, you will be required to work full time hours with availability of day time, evening and weekend shifts. Once the initial stage of training has been completed, there will be a possibility of working more standard hours.

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