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about 1 month ago
Recruitment Genius
Salary: £16438.5 - £18000 per annum
Location: Retford
Job type: Permanent
Contact: Recruitment Genius Ltd
Category: Customer Service Jobs
This company is the smartest way to work with couriers! Designed to save online businesses time, effort and money. Working seamlessly with eCommerce platforms including: eBay, Amazon, Shopify, Magento & Etsy, it makes fulfilling new orders, arranging shipping and organising returns much easier.

They are recruiting for both full and part time Customer Service Advisors to join them at their head office in Retford. Both full and part time roles are available. Please indicate on your CV your preference and number of hours you are available to work if applying for a part time role.

Main duties will incude
- Maintain excellent knowledge of their products and services
- Contact their customers in a courteous and polite manner both over the phone, e-tickets and by email
- Understanding and resolving customer issues including determining the cause of the problem, selecting and explaining the best solution to solve the problem, implementing correction or adjustment and following up to ensure resolution
- Develop a positive relationship with the customer to ensure the best service is given
- Communicate with their suppliers and partners

Desired skills
- A-C GCSE in English and Maths
- Be customer driven
- Hard working
- Keen eye for detail
- Professional with a customer-focused attitude
- Previous experience in customer service is desirable
- Team player
- Great telephone manner
- Excellent communication - oral and written
- Excellent computer literacy skills
- Ability to work unsupervised and deliver quality work across multiple tasks
- A natural desire to help people

- You become part of their family
- Competitive basic salary
- Mon-Fri working hours
- Beautiful offices in Retford, Nottinghamshire
- 20 days annual leave + Bank holidays, raising with yearly service
- Your birthday off
- A pension scheme
- Discounted gym membership
- Perkbox membership
And much more!

Work from their beautiful offices in Retford Nottinghamshire. Free on-site parking. Commutable from Nottingham, Lincoln, Newark, Doncaster, Worksop, Mansfield, Sheffield and more.

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