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about 1 month ago
Additional Resources Ltd
Salary: £23000 Per Annum
Location: Kingston Upon Thames
Job type: Permanent
Contact: Holly
Category: Customer Service Jobs
Customer Service Advisor - Kingston upon Thames

Salary: Circa £23,000

Hours: Fixed Term Contract - Full Time

The Role

Our client an established Housing Association are looking to recruit a Customer Service Advisor to provide a high quality and comprehensive service, ensuring a consistently high level of response for customers.

Responsibilities Include:

Customer Service

Provide an excellent first point contact for all customers

Respond to enquiries from customers through a variety of means (Email, Telephone, Office visits etc) with empathy and professionalism, aiming to provide resolution at the first opportunity.

Providing customer service and information in relation to:

• Responsive repairs, gas safety, improvements and major repairs

• Estate and tenancy management

• Neighbourhood dispute and management

• Arrears and rent queries

• Promote Direct Debit and increase revenue

• Resident and community involvement

• Hastoe policies and procedures

• Development Schemes

• Shared Ownership

Where a matter cannot be resolved immediately, take personal responsibility for ensuring it is progressed as swiftly as possible and that the customer is regularly informed of progress

Property Services

Ask relevant questions and use Repairs Locator to ensure the correct diagnosis of repair and an approximate timescale for work to be completed.

Take a pro-active approach, chasing contractor(s) to find out if work has been completed.

Notify developers of defect issues within new properties and liaise with the Development team, where necessary.

Housing Management

Give helpful advice to people wanting to move home (e.g. transfer opportunities, shared ownership and other home ownership options

Give helpful and timely advice and assistance to tenants about their rent accounts and payment methods assistance and the welfare benefits available.

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

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