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8 months ago
Wallace Hind Selection
Salary: Salary: £25k + Contributory Pension + 28 Days Holi
Location: St Albans
Job type: Permanent
Contact: Joel Barnett
Category: Customer Service Jobs

What does Customer Service mean to you? If your answer is - passionate about helping people, going above and beyond to solve customer queries, patience in dealing with those irregular situations then we have an opening for a Customer Service Advisor Role based in our St Albans depot.

SALARY: £25,000


  • Free Parking
  • Contributive Pensions
  • 28 days holiday inc. Bank Holidays


COMMUTABLE LOCATIONS: The role is based in our St Albans office however our current employees commute from; Hemel Hempstead, Hatfield, Edgware, Luton, Welwyn Garden City, South Mimms, Harpenden and Watford.

JOB SPECIFICATION: Customer Service Advisor

We are the UK’s largest delivery network and have a new opportunity for a Customer Service Advisor to join our small, close-knit B2B customer service team. Majority of your role will be speaking with clients who are sending out parcels to their customers and liaising with colleagues within our 105 depots around the UK. This is not a call enter environment but somewhere where you will be given authority to make the decision to resolve a customer query and be treated like an adult.

Some responsibilities will include;

  • Handling general customer and depot queries by phone and email 80% of which will be inbound
  • Confidently working as part of a team of 8 to resolve on average 110- 140 calls and 175 -200 emails per day
  • You will be working on a 2-hour response time for all emails and a 5% drop rate for calls
  • Setting up new accounts, producing quotes, querying missed deliveries and general updates
  • Processing orders
  • Updating in house systems and Excel spreadsheets

REQUIREMENTS: Customer Service Advisor

We are a friendly and attentive team with a passion for delivering high levels of customer service and require a like-minded individual to start as possible . To be successful in this role you will need the willingness and attitude to get the job done and resolve any issues; You will have had experience in;

  • Delivering Customer Service within an office environment
  • Adhering to set SLA’s
  • Managing your work load and multi-tasking

INTERESTED?  Please click apply. You will receive an acknowledgement of your application.

Please Note - We have been selected a partner for this role so any direct applications to our client from candidates or agencies will be forwarded on to us direct.

REF: JKB15469, Wallace Hind Selection

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