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18 days ago
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Customer Service Advisor


Additional Resources Ltd
Salary: £23000 Per Annum
Location: Kingston Upon Thames
Job type: Permanent
Contact: Muriel
Category: Customer Service Jobs
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Customer Service Advisor (Temporary Role - Part-time Monday to Wednesday) - Kingston-Upon-Thames, Surrey

Salary £23k per annum (pro rata)

Hours: Total of 21h on Mo/Tue/Wed

The Role

Our client an established Housing Association are looking to recruit a Customer Service Advisor to provide a high quality and comprehensive service, ensuring a consistently high level of response for customers.

Working in the Contact Centre, your role will be to provide an excellent first point of contact for all customers, resolving queries.

You will also track progress through the customer relationship management system.

An understanding of repairs services, housing management or experience working for a Housing Association is essential.

Duties include:

• Diagnosing and raising routine repairs
• Giving helpful and timely advice and assistance to tenants about their rent accounts and benefit
• Responding to enquiries from customers through a variety of communication channels (Email, Telephone, Office visits etc.) with empathy and professionalism, aiming to provide resolution on every occasion
• Keeping IT systems up to date
• Making outbound calls to monitor customer satisfaction


The Candidate

You must be a team player with excellent listening and communication skills and be methodical in your actions so that colleagues and contractors are clear on what is required.

Important Information: We endeavor to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003

Customer Service Advisor (Temporary Role - Part-time Monday to Wednesday) - Kingston-Upon-Thames, Surrey

Salary £23k per annum (pro rata)

Hours: Total of 21h on Mo/Tue/Wed

The Role

Our client an established Housing Association are looking to recruit a Customer Service Advisor to provide a high quality and comprehensive service, ensuring a consistently high level of response for customers.

Working in the Contact Centre, your role will be to provide an excellent first point of contact for all customers, resolving queries.

You will also track progress through the customer relationship management system.

An understanding of repairs services, housing management or experience working for a Housing Association is essential.

Duties include:

• Diagnosing and raising routine repairs
• Giving helpful and timely advice and assistance to tenants about their rent accounts and benefit
• Responding to enquiries from customers through a variety of communication channels (Email, Telephone, Office visits etc.) with empathy and professionalism, aiming to provide resolution on every occasion
• Keeping IT systems up to date
• Making outbound calls to monitor customer satisfaction


The Candidate

You must be a team player with excellent listening and communication skills and be methodical in your actions so that colleagues and contractors are clear on what is required.

Important Information: We endeavor to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003


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