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5 months ago
Marketing Mix Recruitment Solutions
Salary: 20000-23000
Location: Clevedon
Job type: Permanent
Contact: Jules Haynes
Category: Customer Service Jobs
Customer Service Advisor - Pet products
My client manufacture a range of pet products ranging from toys through to a range of pharmaceutical goods. Within this position you will be speaking with both businesses and consumers answering all types of enquiries. The enquiries could be over the telephone, email or on social media. The calls will vary from where to purchase, product information and occasionally complaints, all which must be handled in a clear and professional manner.
You will be updating the company CRM system therefore experience of data entry using a database such as SAGE or Salesforce. You will be collating paperwork assigned to the query and see it through from the initial call and to a completed task.
The role can vary across all the platforms so a candidate with excellent time management, administrative coordination and ability to handle customers under pressure at times is essential.  Proven experience of complaint handling is a must.

This person will need to be well organised, have an eye for detail and is fastidious about following procedure – this is especially important due to the procedures around the reporting to competent authorities which is a legal requirement.

For this role you will need to have a background of office based customer service. A pet owner is preferred so you have the knowledge and empathy of owning an animal and have their welfare in mind.
A car driver would be better too as the office is not easily accessible by public transport.
Languages such as Spanish or Italian would be super!

Marketing Mix Recruitment is an employment consultancy and operates as an equal opportunities employer. Applications are reviewed within 24 hours therefore if you have not heard back within 48 hours; your application has not been successful. Not the role for you? Recommend a Friend! We specialise in Marketing, PR and Creative recruitment therefore if you have a friend who you think we could help, do pass on our details. Should this individual find permanent employment through the use of our services and remain in that position for at least 3 months, we will thank you with a reward of £100 of retail vouchers. This scheme is open to both candidates and clients. Marketing Mix specialise in the placement account Marketing, PR and Creative positions both Digital and Off line

Positions include: Client Services, Account Executive, Account Manager, Account Director, Project Manager, Planner, Designer, Digital, Production, Packaging Design, Artworker, Developers, PHP, PR Account Executive, PR Account Manager, PR Account Director, Marketing Assistant, Marketing Manager, Marketing Director, SEO, PPC, CRM, Product Manager, Brand Manager, Sales

Covering both Agency and client side clients - Advertising, Branding, Packaging, Design, Media, Direct Marketing / DM, PR /Public Relations, Experiential, Events, FMCG.

For more details do get in touch with Jules Haynes. Your CV is held on file and not passed to a third party without your consent.

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