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8 months ago
Thompsons Solicitors LLP
Salary: £19,709 - £22,299
Location: Sheffield
Job type: Permanent
Contact: Daniel Johnston
Category: Call Centre Jobs, Customer Service Jobs

Vacancy: Customer Service Advisor

Office: Sheffield Office

Salary: £19,709 - £22,299

Closing date for applicants: 18th October 2018

Contract: Permanent

What does a Thompsons Customer Service Advisor do?

As a Customer Service Advisor you will handle all initial personal injury case enquiries that come into the firm, proactively capturing all case related information. Day-to-day actions will include dealing with and responding to telephone calls, emails and messages in a professional and timely manner as well as carrying out initial case assessments to determine the type of case and who is best placed to progress it.


As a Customer Service Advisor it is essential you can demonstrate the following:

  • Excellent telephone manner and polished interpersonal skills and attention to detail

  • Exceptional verbal and written communication skills

  • Maintains a professional approach at all times

  • A team player

  • Good IT skills

  • Enthusiasm and positivity

    What Thompsons can offer you

    Talented teams - We only hire the best talent so you will be working amongst top customer service advisors

    Career development - We take pride in growing our staff professionally both in knowledge and skill. We offer second to none on the job training and also financial support for professional qualifications

    Collaborative working environment - We embrace diversity by promoting and sustaining an open, inclusive and supportive working environment that welcomes everyone from all walks of life.  We try to create a culture where you can enjoy your role, have fun and get recognised for doing your best.


    How you will be rewarded


    With an extensive benefits package (including 23 days annual leave, plus Bank Holidays, contributions to social activities, a contributory pension scheme, enhanced maternity and paternity pay to name but a few) on top of a highly competitive salary. 



    Who we are

    We are a highly regarded national law firm, made up of experts in the personal injury and employment rights field.  We pride ourselves on our stand-out reputation for being a claimant only firm who supports Trade Unions and the Labour movement, which means we never work for employers or insurance companies.



    We believe that attracting talent that reflects the diversity of the communities within which we live and work is a key part of our business, which is why we are an equal opportunities employer.

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