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27 days ago
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Customer Service Advisor


Utility Warehouse
Salary: £19500 - £24375 per annum + bonus
Location: Edgware
Job type: Permanent
Contact: Utility Warehouse
Category: Call Centre Jobs
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Would you like to work for one of the UK's fastest growing companies and build a career? Do you pride yourself in delivering excellent customer service and would like to be a part of an award-winning team?

About you

We are looking for people who love providing excellent customer service, delivered with a smile along with a personal touch.

Our advisors are ambassadors for our Company and we need people to join us who have:

  • A passion for customer service and natural ability to build rapport and empathise with customers
  • Have the ability to take ownership of an issue and see it through to resolution
  • The skills to act with integrity, with a positive 'can do' attitude
  • A genuine commitment to making a difference to our customer's experience
  • If you're a good listener and provide a warm and friendly experience this is the opportunity for you!
  • Our standard working week is 40 hours per week across 5 days between Monday to Saturday

Applicants must be eligible to live and work in the UK.

What we offer

At Utility Warehouse we offer stability, career progression and a workplace that still has that family feel which you don't often see in larger companies.

When you join us, you will go through our induction programme, where our friendly, knowledgeable trainers and academy teams will train you to guide and teach you the knowledge needed to move on to the phones as a caring, empathic advisor. From there, our dedicated team of 'buddy's' will support you through the remainder of your probationary period.

For this position, we offer a competitive salary of £19,500, and an opportunity to earn a monthly bonus of up to 25% of salary (OTE £24,375), as well as a benefits package including 25 days holiday (in addition to bank holidays), free parking, an annual salary review, share options, an additional Christmas Bonus, staff discount, subsidised canteen and much more!

About us

Utility Warehouse is the UK's only fully integrated provider of a wide range of competitively priced utility services, spanning both the communications and energy markets and our growth is based upon 'word of mouth' recommendations, mainly provided to us through our network of around 40,000 business partners across the UK. And grow we do, because we are passionate about delivering excellent customer service and this is a passion we expect from every member of our team.

With our stunning and modern network headquarters being based in Colindale, North West London, we are easily accessible via the Northern Line and are a short drive from the North London, Middlesex and Hertfordshire areas.

Be yourself

At Utility Warehouse we're committed to being a diverse and inclusive workplace, ensuring everyone feels valued and respected.

Would you like to work for one of the UK's fastest growing companies and build a career? Do you pride yourself in delivering excellent customer service and would like to be a part of an award-winning team?

About you

We are looking for people who love providing excellent customer service, delivered with a smile along with a personal touch.

Our advisors are ambassadors for our Company and we need people to join us who have:

  • A passion for customer service and natural ability to build rapport and empathise with customers
  • Have the ability to take ownership of an issue and see it through to resolution
  • The skills to act with integrity, with a positive 'can do' attitude
  • A genuine commitment to making a difference to our customer's experience
  • If you're a good listener and provide a warm and friendly experience this is the opportunity for you!
  • Our standard working week is 40 hours per week across 5 days between Monday to Saturday

Applicants must be eligible to live and work in the UK.

What we offer

At Utility Warehouse we offer stability, career progression and a workplace that still has that family feel which you don't often see in larger companies.

When you join us, you will go through our induction programme, where our friendly, knowledgeable trainers and academy teams will train you to guide and teach you the knowledge needed to move on to the phones as a caring, empathic advisor. From there, our dedicated team of 'buddy's' will support you through the remainder of your probationary period.

For this position, we offer a competitive salary of £19,500, and an opportunity to earn a monthly bonus of up to 25% of salary (OTE £24,375), as well as a benefits package including 25 days holiday (in addition to bank holidays), free parking, an annual salary review, share options, an additional Christmas Bonus, staff discount, subsidised canteen and much more!

About us

Utility Warehouse is the UK's only fully integrated provider of a wide range of competitively priced utility services, spanning both the communications and energy markets and our growth is based upon 'word of mouth' recommendations, mainly provided to us through our network of around 40,000 business partners across the UK. And grow we do, because we are passionate about delivering excellent customer service and this is a passion we expect from every member of our team.

With our stunning and modern network headquarters being based in Colindale, North West London, we are easily accessible via the Northern Line and are a short drive from the North London, Middlesex and Hertfordshire areas.

Be yourself

At Utility Warehouse we're committed to being a diverse and inclusive workplace, ensuring everyone feels valued and respected.


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